Enterprise Technology Operations Specialist

hace 4 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

Citi is a global bank with a presence in over 160 countries, serving approximately 200 million customer accounts. Our mission is to provide cutting-edge financial solutions to consumers, corporations, governments, and institutions worldwide.

**Our Vision:**

We aim to empower our clients to achieve their strategic financial objectives by delivering innovative products, exceptional services, and unparalleled access to capital and liquidity. With a legacy spanning over 200 years, we are deeply embedded in the financial services sector and represented in nearly every asset-class.

**Job Description:**

We are seeking a highly motivated and enthusiastic individual to join our team as an Enterprise Technology Operations Specialist. In this role, you will be responsible for providing front-line support to Citi's proprietary technologies, ensuring seamless operation of our systems, and collaborating with cross-functional teams to drive business goals.

**Key Responsibilities:**

  • Investigate and resolve technical issues, perform root cause analysis, and implement corrective actions to prevent recurrence.
  • Monitor system processing, infrastructure alerts, batch failures, and recover processes, working closely with other technical support teams.
  • Communicate effectively with operations, technology, and business partners on a regional or global basis, fostering strong relationships and driving collaboration.
  • Develop a comprehensive understanding of how various applications integrate to contribute to achieving business goals.
  • Interact with software vendors to provide best-in-class solutions to business problems.

**Qualifications:**

  • Knowledge or experience working with Unix or Linux environments.
  • Familiarity with ETL jobs and relational databases (Oracle, Microsoft SQL).
  • Strong analytical skills, with the ability to trace issues to closure and develop efficient SQL DML statements.
  • Experience in incident, problem management, including incident tracking and reporting, managing ticketed query systems, and using ServiceNow (ITIL).
  • Intermediate or Advanced English language proficiency.
  • Bachelor's Degree in Computer Science, IT, or related engineering disciplines.


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