Enterprise Technology Operations Specialist
hace 4 días
Citi is a global bank with a presence in over 160 countries, serving approximately 200 million customer accounts. Our mission is to provide cutting-edge financial solutions to consumers, corporations, governments, and institutions worldwide.
**Our Vision:**
We aim to empower our clients to achieve their strategic financial objectives by delivering innovative products, exceptional services, and unparalleled access to capital and liquidity. With a legacy spanning over 200 years, we are deeply embedded in the financial services sector and represented in nearly every asset-class.
**Job Description:**
We are seeking a highly motivated and enthusiastic individual to join our team as an Enterprise Technology Operations Specialist. In this role, you will be responsible for providing front-line support to Citi's proprietary technologies, ensuring seamless operation of our systems, and collaborating with cross-functional teams to drive business goals.
**Key Responsibilities:**
- Investigate and resolve technical issues, perform root cause analysis, and implement corrective actions to prevent recurrence.
- Monitor system processing, infrastructure alerts, batch failures, and recover processes, working closely with other technical support teams.
- Communicate effectively with operations, technology, and business partners on a regional or global basis, fostering strong relationships and driving collaboration.
- Develop a comprehensive understanding of how various applications integrate to contribute to achieving business goals.
- Interact with software vendors to provide best-in-class solutions to business problems.
**Qualifications:**
- Knowledge or experience working with Unix or Linux environments.
- Familiarity with ETL jobs and relational databases (Oracle, Microsoft SQL).
- Strong analytical skills, with the ability to trace issues to closure and develop efficient SQL DML statements.
- Experience in incident, problem management, including incident tracking and reporting, managing ticketed query systems, and using ServiceNow (ITIL).
- Intermediate or Advanced English language proficiency.
- Bachelor's Degree in Computer Science, IT, or related engineering disciplines.
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