Enterprise Technology Solutions Specialist
hace 4 días
Company Overview: At Citi, we strive to be the best at what we do. We are committed to delivering exceptional service and innovative solutions to our customers.
Job Summary: We are seeking an experienced technology support specialist to join our team. The ideal candidate will have a strong background in technical support and problem-solving, with excellent communication and interpersonal skills.
Key Responsibilities:
- Provide front-line technical support for Citi's proprietary technologies.
- Investigate and resolve technical issues in a timely manner.
- Collaborate with operations, technology, and business partners to achieve business goals.
- Develop a comprehensive understanding of how various systems integrate to contribute to achieving business objectives.
- Participate in disaster recovery testing and develop technical support documentation.
Required Skills and Qualifications:
- Working experience with Unix or Linux environment.
- Experience handling ETL jobs and expertise in UNIX to identify issues at data level and trace file transfers.
- Working experience supporting relational databases (Oracle, Microsoft SQL).
- Good expertise in database-level analysis to trace issues to closure.
- Extensive experience in writing complex and efficient SQL DML statements.
Experience in Incident, Problem Management:
- Incident tracking & reporting.
- Managing ticketed query system.
- ServiceNow knowledge is a plus (ITIL).
- Knowledge of scheduling tools (such as Autosys).
Benefits:
- Competitive salary and benefits package.
- Ongoing training and development opportunities.
- Opportunity to work with a global team.
Others:
- Citi is an equal opportunity and affirmative action employer.
- Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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