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Help Desk Specialist
hace 1 semana
About Kyndryl
Kyndryl is a global technology services company that designs, builds, manages and modernizes the mission-critical technology systems that the world depends on every day. We strive to create a workplace where all employees can find and provide support and advice, regardless of their culture, background or experience.
The Role
As a Help Desk Specialist, you will be the face and voice of Kyndryl, helping customers solve their problems every day. You will combine technical knowledge with problem-solving skills and customer service expertise to deliver exceptional experiences for our clients.
Responsibilities
- Troubleshoot and resolve technical issues for customers using various communication channels (chat, email, MS Teams)
- Provide concierge-level care to customers, ensuring their needs are met and exceeded
- Collaborate with back-office teams to handle escalations and complex issues
- Learn and master new technologies and platforms, including Microsoft 365 and other industry-leading tools
- Grow your experience, skill and understanding of different job roles within Kyndryl
Your Future at Kyndryl
This is a true 'start here, go anywhere' opportunity. As you gain experience and develop your skills, you can choose your career path and move up to senior roles, further education or technical positions. Many of our Help Desk Specialists have progressed to leadership roles, while others have pursued certifications and advanced degrees.
What We're Looking For
- A growth mindset and a desire to learn and develop professionally
- Excellent customer service skills and a focus on delivering exceptional experiences
- Ability to work effectively in a team environment and collaborate with colleagues
- Strong communication and problem-solving skills
