Desk Analyst

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

Job OverviewThe Infrastructure Analyst 2 role plays a pivotal part in assisting with LAN / WAN and help desk administration activities, encompassing network maintenance, technical guidance, and security coordination with the Technology Infrastructure team.Key ResponsibilitiesDiagnose and resolve problems through evaluative judgment, troubleshooting, and...

**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

Job Summary:The Jr. OC Analyst is responsible for administrating and supporting client's operating system environments according to best practices, while ensuring high levels of system availability and performance.**Responsibilities**:- Understand alerts for operating system issues, hardware performance, security vulnerabilities, and other basic systems...

Job Summary:The SOC Analyst is responsible for administrating and supporting client's operating system environments according to best practices, while ensuring high levels of system availability and performance, oriented to support Security Threat incidents.**Responsibilities**:- Provide L1/L2 troubleshooting for operating system issues, hardware...

Rating Transaction Services (RTS) owns and manages the MIS Remediation Program, operational control framework and global tactical operations teams as well as supports the end-to-end transactional rating process through workflow coordination and rating desk services.**RTS is looking for an Associate Ops Analyst to join the team.**The **Ops Analyst**...

Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

Job Summary:**Job Summary**:The Jr. OC Analyst is responsible for administrating and supporting client's operating system environments according to best practices, while ensuring high levels of system availability and performance.**Responsibilities**:**Responsibilities**:- Understand alerts for operating system issues, hardware performance, security...

The Prod Ctrl Intmd Analyst is an intermediate level position responsible for ensuring the completeness, accuracy and integrity of the bank's books and records in coordination with the Finance team.The overall objective of this role is to control and support data integrity and general ledger reconciliation, profit attribution and new activity analysis,...

VP Solutions Delivery Senior Business AnalystCiti's Business Continuity Management organization within Global Operations & Technology Risk & Control (OTRC) is seeking an experienced professional to serve as a Senior Business Analyst.The Solutions Delivery Senior Business Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge,...

ROC is looking for a **Senior Operations Analyst - Regulatory Report Owner** to join the regulatory reporting team in the role of report owner.The **Sr Operations Analyst Report Owner** represents a key role in the delivery of initiatives and business processes that are critical driving Moody's Investors Service strategies and establishing standard...

The Infrastructure Senior Technology Analyst is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified...

The Ops Accounting Analyst 2 is a developing professional role.Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data.Identifies policy gaps and formulates policies.Interprets data and makes recommendations.Researches and interprets factual information.Identifies inconsistencies in data or results, defines...

The Technical Support Analyst will provide technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems within specified service level agreements.Ensuring that the Moody's values are proven in all day to day activities in order to meet business needs.The TSA will be exposed to heavy customer...

Company Description- Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services.Using the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.Around 9,000...

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.The overall objective is to use infrastructure technology knowledge and identified policies to...

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to use infrastructure technology knowledge and identified policies to...

Full-timeEmployee Status: RegularRole Type: HybridDepartment: Customer ServiceSchedule: Full Time**Company Description**:Ready to make a difference?Experian has evolved into a global tech company and leader in data and analytics.We're passionate about unlocking the power of data in order to transform lives and create opportunities for consumers, businesses...

**Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...