Hotel Operations Coordinator

hace 2 días


San Francisco, Heredia, Costa Rica Marriott International, Inc A tiempo completo

**Job Overview**

As a Shift Leader, you will be responsible for overseeing the day-to-day operations of our hotel's front desk. This includes managing guest check-in and check-out procedures, handling room assignments, and ensuring that all guests receive exceptional service.

**Key Responsibilities**

  • Coordinate group check-in and pre-registration procedures to ensure seamless guest experience
  • Sell rooms to guests without reservations and anticipate sold-out situations to identify alternative accommodations
  • Block rooms in the computer and perform duplicate reservation checks to maintain accuracy
  • Run and check daily reports and contingency lists to stay on top of guest requests and concerns

**Requirements**

  • Excellent communication and interpersonal skills to provide exceptional guest service
  • Ability to multitask and prioritize tasks to meet deadlines and exceed guest expectations
  • Familiarity with hotel operations software and systems to efficiently manage guest information

**Benefits**

  • Competitive salary and benefits package


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