Hotel Operations Coordinator
hace 2 días
**Job Overview**
As a Shift Leader, you will be responsible for overseeing the day-to-day operations of our hotel's front desk. This includes managing guest check-in and check-out procedures, handling room assignments, and ensuring that all guests receive exceptional service.
**Key Responsibilities**
- Coordinate group check-in and pre-registration procedures to ensure seamless guest experience
- Sell rooms to guests without reservations and anticipate sold-out situations to identify alternative accommodations
- Block rooms in the computer and perform duplicate reservation checks to maintain accuracy
- Run and check daily reports and contingency lists to stay on top of guest requests and concerns
**Requirements**
- Excellent communication and interpersonal skills to provide exceptional guest service
- Ability to multitask and prioritize tasks to meet deadlines and exceed guest expectations
- Familiarity with hotel operations software and systems to efficiently manage guest information
**Benefits**
- Competitive salary and benefits package
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