Help Desk Specialist
hace 2 días
About Us
We're Experian, a global tech company that's passionate about unlocking the power of data to transform lives and create opportunities.
The Opportunity
We're looking for a Help Desk Specialist to join our Customer Service team. In this role, you'll work with our clients, Tier 1 Support, and other cross-functional teams to resolve complex technical challenges.
Your Key Responsibilities
- Work with clients to understand and resolve technical issues.
- Collaborate with Tier 1 Support and other teams to identify solutions.
- Monitor and escalate open Tier 1 cases as needed.
You'll Need
- Strong analytical and problem-solving skills.
- Proficiency in English language (B2+ or C1).
- Familiarity with client-side web languages (HTML, CSS, JS) and server-side languages (C#.NET, Java).
- Familiarity with web services (SOAP/XML, REST/JSON).
- At least 5 years of experience in desktop support, help desk, or IT-related roles.
Why Join Us?
- We're a diverse and inclusive workplace that values our people.
- We offer opportunities for professional growth and development.
- We have a range of benefits and perks to support your well-being.
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