Help Desk Professional

hace 7 días


San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completo

Company Overview

Mphasis applies next-generation technology to help enterprises transform businesses globally.

We are a customer-centric organization, and our Front2Back Transformation approach reflects this commitment.

Our Goal:

To provide hyper-personalized digital experiences for our clients and their end customers using the exponential power of cloud and cognitive.

Your Role:

You will help customers with complaints and questions, providing information about products and services.

This may involve answering inquiries about reservations and sometimes contributing to sales efforts.

To succeed in this position, you must remain calm under pressure and have experience working with computers.

You may work with both internal and external customers.

Qualifications:

  • English proficiency (B2+ or above)
  • Basic understanding of MS Office Packages
  • High School Diploma
  • Good to have:
    • Customer Service Experience
    • Tech Support experience
    • Financial Background
    • Previous experience working towards Goals and Objectives
    • Sales experience
    • Intermediate to advanced Excel
    • SAP

Additional Information:

All your information will be kept confidential according to EEO guidelines.


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