Incident Communications Specialist
hace 1 semana
**Company Overview**
Experian is a leading global information services company, empowering consumers and clients to manage their data with confidence.
We help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.
We have 20,000 people operating across 44 countries, investing in new technologies, talented people, and innovation to maximize every opportunity.
Job Description
The Communication Manager is a member of a Global Operations Center team, responsible for providing 24/7 global monitoring and support of various technology platforms, products, and services.
The Communication Manager utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products, and services.
Key Responsibilities
- Keep stakeholders updated with latest information on high-priority incidents through timely and regular written and verbal communications.
- Strong customer communication skills with the ability to communicate technical issues to non-technical stakeholders.
- Good timekeeping ensuring regular updates provided on restoration of services impacting incidents to both internal stakeholders and clients.
- Ability to tailor and differentiate communications for internal stakeholders and external clients.
- Working closely with technical and customer engagement teams to ensure consistent communication updates to clients of Experian.
Requirements
- Bachelor's Degree or equivalent in Computer Science, Information Technology, or related field.
- Previous incident management experience required.
- Proven track record of working collaboratively to improve the customer's experience.
- Experience in projects related to continuous improvement and process management.
- Strong communications skills (verbal and written), presentation, and relationship management skills.
-
Incident Communications Manager
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoCompany DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...
-
Incident Response Specialist Role
hace 3 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoWe are seeking an experienced Incident Response Specialist to join our team at Moody's. In this role, you will lead the response to complex cybersecurity incidents, leveraging your technical expertise and problem-solving skills to resolve issues efficiently.Key responsibilities include:Leading incident response efforts, including containment, eradication,...
-
Proactive Incident Resolution Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completoHewlett Packard Enterprise (HPE) advances the way people live and work by pushing the boundaries of innovation and technology.We are looking for a Proactive Incident Resolution Specialist to join our team in HPE Pointnext. This critical role requires a highly motivated and detail-oriented individual who can identify and address potential IT service...
-
Visual Communications Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Sysco Costa Rica A tiempo completoAbout the Role: We are seeking a highly skilled Visual Communications Specialist to join our team at Sysco Costa Rica. As a key member of our Restaurant Solutions team, you will be responsible for executing design and modifications of customer menus and marketing assets that support their business objectives.Key Responsibilities:
-
Communications & Engagement Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob Summary:The Communications & Engagement Specialist is primarily responsible for the strategy, tactical execution, and project management of both internal & external communications for the organization.Additionally, as a cultural change agent, this position will have various roles, leading/ planning/ supporting, engagement activity via organizational...
-
Support Incident Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Cloud Software Group A tiempo completoKey ResponsibilitiesIncident Management- Lead cross-functional response to high priority, high visibility, complex critical incidents.- Calmly assess situations and command flawless execution of the incident response process to high-profile, high-impact escalations, to drive customer loyalty- Ensure the flow of information by pulling in appropriate resources...
-
Incident Resolution Analyst
hace 7 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoKey ResponsibilitiesWe are seeking a highly motivated Technical Support Specialist to join our Auxis Service Support Team. As a Technical Support Specialist, you will be responsible for:Providing technical support to clients via phone, email, or chat;Managing incident queues and assigning tickets as necessary;Resolving customer issues efficiently and...
-
Customer Support Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completo**Company Overview**Auxis is a leading provider of business process outsourcing solutions. Our team of experts works with clients to deliver high-quality support services that exceed expectations.**Job Description**We are seeking a highly skilled Customer Support Specialist to join our team. In this role, you will be responsible for managing incident queues,...
-
Strategic Communications Manager
hace 5 días
San Francisco, Heredia, Costa Rica Auxis A tiempo completoJob SummaryThe Communications & Engagement Specialist is a critical role at Auxis, responsible for crafting and executing the organization's internal and external communications strategy. This includes managing corporate communications processes, planning and executing engagement activities, and supporting cultural change initiatives.Main...
-
Internal Communications Specialist
hace 7 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoEnhancing Employee EngagementWe are looking for a highly skilled Communications Specialist to join our Business Development team in Heredia, Costa Rica. As a key member of our team, you will be responsible for creating, designing, editing, adapting, and producing digital content in various formats to engage our employees and stakeholders.Key...
-
Marketing Communications Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Object Technology Solution A tiempo completo**Marketing Manager Support**We are seeking a Marketing Communications Specialist to support our Marketing Manager in executing traditional and online plans to drive customer awareness and adoption of VMware products and solutions.The successful candidate will have excellent written and verbal communication skills, as well as the ability to translate...
-
Internal Communications Specialist
hace 6 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianAt Experian, we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. As a global technology company, we've evolved to become a leader in data and analytics, and we're committed to making a positive impact.With a history spanning over 125 years, we've helped economies...
-
Internal Communications Specialist
hace 3 días
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoJob DescriptionAs a key member of our team, you will be responsible for delivering strategic internal communications that align with our global brand advocacy strategy. Your primary focus will be on supporting the GBS Hub's communications strategy at site level, ensuring effective and efficient landing of strategic key messages and global campaigns.You will...
-
Incident Resolution Specialist
hace 1 día
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoService Delivery ExcellenceWe're committed to delivering exceptional service to our clients, and we're looking for a talented Service Coordinator to help us achieve this goal. In this role, you'll work closely with our operations team to coordinate incident, problem, and change management processes, and provide support to our clients through effective...
-
Global Risk Communications Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoAbout the RoleThis is an exciting opportunity to work with our Global Corporate Communications team in Moody's Costa Rica office, where you'll be involved in a wide range of issues affecting the global capital markets.Job SummaryYou will play a pivotal role in our team's efforts to position Moody's as a leader in integrated risk assessment by supporting our...
-
Juniper Network Support Specialist
hace 8 horas
San Francisco, Heredia, Costa Rica Kyndryl A tiempo completoJob Summary:We're seeking an experienced Juniper Network Support Specialist to join our team in Costa Rica. As a Network Support Specialist, you'll play a critical role in providing technical support for Juniper's network data center environment and infrastructure technologies. Your responsibilities will include troubleshooting and incident management of...
-
Visual Communications Specialist
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoEmpowering Employees and OrganizationsServiceNow is a leading provider of cloud-based services that help employees and organizations work together more effectively. Our platform enables companies to automate tasks, streamline processes, and deliver exceptional customer experiences.We're looking for a skilled presentation designer to join our team and help us...
-
Corporate Communications Expert
hace 1 semana
San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completoEvolve with BATBritish American Tobacco is a pioneering company that is constantly evolving at an unprecedented pace. To achieve our ambitious goals, we are seeking individuals who embody our ethos and are eager to contribute to our journey of transformation.We are looking for a skilled Communications Specialist to join our team in Heredia, Costa Rica. As a...
-
Visual Communications Specialist
hace 2 días
San Francisco, Heredia, Costa Rica Prodigious A tiempo completoCompany OverviewProdigious is a Publicis Groupe's production hub, one of the largest communications groups in the world with over 80,000 collaborators across more than 100 countries.We believe in the Power of One, creating an environment and culture that allows high-performing teams to innovate and develop great experiences for our clients.As a Creative...
-
Cisco Unified Communications Specialist
hace 3 días
San Francisco, Heredia, Costa Rica Ttec A tiempo completoCisco UC Senior Engineer - Remote OpportunityWe are currently seeking an experienced Cisco Unified Communications Specialist to provide design, deployment and delivery support of our Cisco UCCE Contact Center services and Webex CCE solutions.This is an excellent career opportunity for someone with prior voice and data engineering experience who wants to...