Incident Communications Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Company Overview**

Experian is a leading global information services company, empowering consumers and clients to manage their data with confidence.

We help individuals take financial control, businesses make smarter decisions, lenders lend more responsibly, and organizations prevent identity fraud and crime.

We have 20,000 people operating across 44 countries, investing in new technologies, talented people, and innovation to maximize every opportunity.

Job Description

The Communication Manager is a member of a Global Operations Center team, responsible for providing 24/7 global monitoring and support of various technology platforms, products, and services.

The Communication Manager utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure, products, and services.

Key Responsibilities

  • Keep stakeholders updated with latest information on high-priority incidents through timely and regular written and verbal communications.
  • Strong customer communication skills with the ability to communicate technical issues to non-technical stakeholders.
  • Good timekeeping ensuring regular updates provided on restoration of services impacting incidents to both internal stakeholders and clients.
  • Ability to tailor and differentiate communications for internal stakeholders and external clients.
  • Working closely with technical and customer engagement teams to ensure consistent communication updates to clients of Experian.

Requirements

  • Bachelor's Degree or equivalent in Computer Science, Information Technology, or related field.
  • Previous incident management experience required.
  • Proven track record of working collaboratively to improve the customer's experience.
  • Experience in projects related to continuous improvement and process management.
  • Strong communications skills (verbal and written), presentation, and relationship management skills.


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