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Support Specialist
hace 1 semana
Company Overview:
Auxis is a leading provider of business process outsourcing solutions. Our team of experts delivers exceptional service and support to clients across various industries.
Job Description:
We are seeking a highly skilled Customer Service Analyst to join our team. As a key member of our support staff, you will be responsible for delivering exceptional service and support to end-users.
Responsibilities:
- Provide timely and effective support to end-users via remote connection
- Respond to customer inquiries, concerns, and requests about products and services
- Analyze customer information to determine the root cause of issues
- Develop and implement solutions to resolve technical hardware and software issues
- Collaborate with internal teams to resolve complex issues
- Document and track customer interactions and issues
- Stay up-to-date with system information, changes, and updates
Required Skills and Qualifications:
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work in a fast-paced environment
- Proficiency in MS Office and other productivity tools
- High school diploma or equivalent
- At least 1 year of customer service experience
Benefits:
Auxis offers a comprehensive benefits package, including competitive salary, comprehensive health insurance, retirement savings plan, paid time off, and opportunities for professional growth and development.
