Digital Transformation Support Specialist

hace 5 días


San José, San José, Costa Rica Microsoft A tiempo completo

**Company Overview**

Microsoft's Customer Experience & Success (CE&S) organization is a global leader in delivering end-to-end customer experiences. With over 17,000 employees worldwide, we strive to build a future where customers come to us not only for industry-leading products and services but also for a differentiated and connected experience.

Within CE&S, the Customer Service & Support (CSS) organization is dedicated to building trust and confidence for every person and organization through seamless support experiences. Our team helps customers and partners resolve issues quickly, prevent future problems, and demonstrate new ways to achieve more from their Microsoft investment.

As a Technical Support Engineer at Microsoft, you will be part of the Digital Transformation Platform (DTP) group, which delivers world-class support for our global customers on their digital transformation journey. We provide valuable support solutions on various technologies, including data analytics, artificial intelligence, IoT, business intelligence, and Power BI, that elevate our customers' trust in Microsoft and improve their business performance.

**Responsibilities**

  • You will review, investigate, and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.
  • You will participate in communities with peer delivery roles and develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
  • You will identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements.

**Requirements**

We are looking for individuals with a passion for delivering customer success and who possess:

  • Fluency in English language reading, writing, and speaking skills.
  • 3+ years of technical support, technical consulting experience, or information technology experience.

OR Bachelor's Degree in Computer Science, Information Technology (IT), Electrical Engineering, or a related field, and 1+ year(s) of technical support, technical consulting experience, or information technology experience.

**Compensation Package**

We offer a competitive salary of $120,000 - $180,000 per year, depending on location and experience. In addition, you will receive a range of benefits, including health insurance, retirement plans, and paid time off.



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