Cloud Transformation Manager

hace 1 semana


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

At Microsoft Corporation, we are committed to helping our customers achieve their business goals through the effective adoption of our products and services.

Job Description

As a FastTrack Manager, you will play a critical role in driving customer success by identifying business needs and providing deployment guidance and resources to overcome implementation risk and drive usage of existing workloads.

  • Customer Focus & Value Realization:
    • Understand and drive Microsoft Cloud intent, deployment, and adoption across assigned customers.
    • Help drive change management and adoption activities with key customer Technical and Business Decision Makers (TDMs/BDMs), help reduce implementation risk, and help drive usage of existing workloads.

Planning, Organizing, and Executing:

  • Facilitate timely and impactful engagement of FastTrack resources to provide technical guidance and share technical expertise with customers and partners.
  • Build and maintain strong relationships with multiple contacts with the account management and within the assigned customers, including executive roles.
  • Analyze, develop, and communicate key Onboarding process and technology improvement feedback for the FastTrack Center end-to-end process (Onboarding, Migration, and Adoption).

Qualifications:

  • 7+ years of technical consulting, IT administration, support, project management, customer success management, or related work OR Bachelor's Degree or higher AND 4+ years of technical consulting, Information Technology (IT) administration, support, project management, customer success management, or related work.
  • Fluent oral and written communication skills in Portuguese and English.
  • Exceptional collaborator on complex multi-faceted programs across multiple groups with varying priorities.
  • Experience building trust, driving recommendations, and landing priorities across customers, partners, senior executives, and across organizational boundaries.
  • Experience handling difficult and sensitive situations involving the most critical and politically charged customer situations.
  • Experience driving cloud-based transformation in enterprises through effective change management and adoption preferred.
  • Strong organizational/time management skills and the ability to manage multiple projects simultaneously.


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