Cloud Security Success Manager

hace 4 días


San José, San José, Costa Rica Zscaler A tiempo completo

About Us

Zscaler is a pioneer in cloud security, helping companies protect their digital transformation journey. Our innovative SASE category has disrupted the traditional security market, and we're poised for dominance.

Our Culture

We're a fun, passionate, and collaborative workplace that values individual and group success. Our leadership team has strong values, off-the-charts business acumen, and a commitment to mentorship and career growth.

The Role

We're seeking an Inside Customer Success Manager to drive customer success, optimization, and upsell of new business opportunities for North America. You'll work closely with CISOs, Directors, and Managers to deliver value realization from our platform, align Zscaler services with customer initiatives, and demonstrate a fundamental understanding of our technology.

Responsibilities

  • Develop and nurture customers as Brand Ambassadors
  • Interact with stakeholders to drive value realization
  • Deliver Service Review presentations onsite
  • Demonstrate expertise in Zscaler's technology and articulate its advantages
  • Meet and exceed daily call goals for touchpoints with existing customers
  • Work with Account Sales teams to identify upsell/cross-sell opportunities
  • Understand customer pain points and drive escalations

Qualifications

  • Fundamental understanding of security fundamentals
  • Familiarity with network architectures and routing concepts
  • Highly motivated self-starter with competitive personality
  • Team player with excellent communication skills
  • Bachelor's degree in Engineering or Business, 2-7 years in a Technical Project Management/Post-Sales role

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