Cloud Security Leader

hace 1 semana


San José, San José, Costa Rica Zscaler A tiempo completo
Job Description

Zscaler is seeking a seasoned professional to lead our customer success efforts in North America. As a Manager, Cloud Security Management, you will be responsible for managing the post-sales technical relationships with our largest customers, ensuring their continued success and growth with Zscaler's cloud security platform.

About the Role

This is an exceptional opportunity to join a high-growth company that is shaping the future of cloud security. You will work closely with our sales teams, product management, and support groups to drive customer value realization and upsell opportunities. Your expertise will help us deliver world-class service to our clients, establishing Zscaler as a trusted technology partner in their businesses.

Key Responsibilities

- Develop and execute strategic plans to drive customer success and growth across our commercial accounts
- Lead a team of experienced professionals providing post-sales technical support and services to our largest customers
- Work closely with account sales teams to identify and pursue upsell/cross-sell opportunities
- Collaborate with product management and support groups to resolve customer pain points and escalate issues when necessary

Requirements

- 2+ years of direct management experience in a customer-facing role, preferably in cloud security or related field
- Proven track record of driving customer success and growth in a similar industry
- Strong leadership skills, with ability to motivate and develop a high-performing team
- Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal stakeholders
- Familiarity with cloud security platforms and technologies

What We Offer

- Opportunity to join a high-growth company that is shaping the future of cloud security
- Competitive compensation and benefits package
- Collaborative and dynamic work environment
- Professional development opportunities to help you grow your career

About Zscaler

Zscaler is a leading provider of cloud security solutions, helping organizations protect their data and applications in a rapidly changing threat landscape. Our innovative platform provides real-time protection against malware, phishing, and other cyber threats, ensuring that our customers can operate securely and efficiently in the cloud.

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