Customer Success Engineer Manager

**Customer Success Manager (Remote in Costa Rica)**We are looking for an experienced Customer Success Manager (CSM)** **for a large, global US based B2B Software company.This role will focus on ensuring customers' success by enhancing the customer lifecycle journey, driving adoption of the company's technology, managing support escalations and renewals.The...

**About the role...**The Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes prescribed to...

Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

Smartsheet is looking for a proven leader to help build, operate, and scale our Emerging Customer Success team.As **Manager of Customer Success**, you will build and manage a team of Customer Success professionals and partner with the Manager of Customer Success in Costa Rica and Director of Customer Success in the US to execute on the overall team...

**Delivering Exceptional Customer Experiences**As a member of our Customer Service and Support team at Microsoft Corporation, you will play a critical role in delivering exceptional customer experiences that meet and exceed customer expectations.We are looking for individuals who share our passion for customer success and can effectively communicate...

**Why Join Us?**We're ServiceNow, a company that's passionate about empowering our customers with exceptional technical support. As a Senior Technical Support Engineer, you'll have the opportunity to work with a talented team of experts, gain valuable experience, and contribute to the success of our customers.Our Values:We're committed to innovation,...

Do you thrive in a startup vibe?Were you built for a small, nimble, and dynamic team that's ready to win?If you answered yes, we want to talk to youWe are now going back to our roots as a standalone business unit to focus on our SaaS business—an area where we see growth potential.This business unit is unique, and we certainly aren't afraid to stand out...

The Cisco Contact Center Business Unit is a global leader in contact center solutions.Our software portfolio enables businesses to provide world class customer care to their customer base.The contact center industry is currently going to through several major transformations: rapid transition from premises solutions to cloud-delivered solutions, and...

Role Overview:The Customer Success Manager will be responsible for developing and executing strategies to drive customer growth and satisfaction. This role requires a deep understanding of customer needs and preferences, as well as strong relationship-building skills.Responsibilities:Partner with customers to develop and execute growth strategiesAnalyze...

**About the role**The Associate Customer Success Manager (CSM) is accountable for achieving and sustaining adoption (measured through the verified achievement of value-based outcomes), mitigating renewal risk, and identifying expansion opportunities across their portfolio of accounts.You will do this by understanding customer goals and the outcomes...

Now, let's delve into the specifics of this critical role.As a Customer Success Engineer, you are responsible for your Customer Success and Adoption within a portion of the BU contributing to 50% of the ARR.The primary responsibility is to help customers through increased product adoption, identifying expansion opportunities, and cultivating customer...

**Are you a dynamic leader who excels in a startup environment, ready to steer a nimble and innovative team to success?If your answer is a resounding yes, ShareFile wants to engage in a conversation with youWe are returning to our roots as a standalone business unit, with a sharp focus on our SaaS business, where we see immense growth potential.This business...

**About Command|Link**Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.Command|Link has revolutionized the IT industry by tackling the problems our competitors...

Job Description:The Enterprise Customer Success Manager is a critical role that ensures the ability of Customer Success to scale and provide success activities across all customer segments through a high-ratio, low-touch engagement model.This role focuses primarily on driving retention and adoption, and therefore excels at risk recognition and mitigation in...

Job Description:The Manager, Customer Success Management role at Cloud Software Group is a critical position that oversees a team of Customer Success Engineers responsible for 50% of the company's annual recurring revenue.Key Responsibilities:Strategy: Track key customer adoption KPIs, monitor and analyze metrics to drive strategy and improvements.Ownership...

About the RoleThe Customer Success Portfolio Manager will play a critical role in driving long-term customer success for HashiCorp's clients. This involves understanding customer goals and outcomes, developing strong relationships with key stakeholders, and executing defined customer success journey milestones.Key Responsibilities:Manage a portfolio of...

Customer Success ManagerThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the "IT...

About the JobThe Customer Success Advocate role is responsible for delivering customer success through technical and SME coaching for Delivery Partner Engineers/Advocates. This includes partnering with the Support Delivery Manager and CSS Training teams to address readiness gaps.

About the Job\We are seeking a highly experienced Senior Manager of Customer Success to join our team. As a Senior Manager, you will play a key role in developing and executing strategies to drive customer success and growth.\Your expertise in managing high technology, enterprise, and commercial account environments will be invaluable in this role. You will...

3+ years professional experience with a focus in relationship management and negotiation skills- Experience using analytical, sales, and productivity tools including Oracle Business Intelligence, Salesforce, Microsoft Office Suites, Microsoft OneNote, and Microsoft SharePoint.- Strong organizational skills including prioritizing, scheduling, time management,...