Human Resources Case Manager

hace 1 día


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role:

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This is an exceptional opportunity to join Amzn Support Srvcs Costa Rica as a Human Resources Case Manager. In this role, you will provide holistic case management services to assigned employees, ensuring seamless coordination with various internal departments and external vendors.

Key Responsibilities:

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Serve as a point of contact for assigned employees to provide comprehensive support, including reviewing medical documentation to adjudicate leaves in compliance with relevant laws and regulations.

Leverage duration guidelines, best practice tools, and Amazon resources to oversee leave events effectively.

Critically assess and adjust the case management plan to meet changing employee needs.

Address sensitive situations, troubleshoot issues, and seek solutions to remove barriers before, during, or after a leave event.

Facilitate smooth return-to-work and ramp-back plans for employees returning to the workplace.

Educate managers and business partners on employee concerns and needs prior to being off or returning to work.

Communicate regular updates to employees and stakeholders both verbally and in writing.

Maintain system records to ensure accurate and timely information/documentation.

Consult, coordinate, and partner with our third-party administrator, HR, Safety, Legal, Payroll, Benefits, team members, and other departments/systems as appropriate.

Requirements:

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1+ years of HR-related field experience

In-Progress or completed Bachelor's Degree (or equivalent) in Business or a related career

2+ Years of demonstrated customer service and communication skills

Proven ability with Windows, Word, Excel, and PowerPoint

Fluent in speaking, reading, and writing in French and English

Preferred Qualifications:

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Bachelor's Degree in Human Resources or a related field

Experience in providing consultation and guidance on leave of absence, human resources, benefits, or complex employee matters

Knowledge of federal and state leave and disability laws

Proven ability to think strategically, detail-oriented, and excellent problem-solving skills

Demonstrated follow-up skills in a fast-paced environment

Ability to build relationships and influence others while working in a cross-functional environment

Evidence of relationship-building across various internal departments within an organization

Communication and organizational skills

Time management and ownership of deliverables

About Us:

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Amzn Support Srvcs Costa Rica is committed to delivering exceptional support services to its employees and customers. We are looking for talented individuals who share our passion for excellence and customer satisfaction.



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