Collection Process Expert
hace 7 horas
**Job Summary**
Bosch Group is seeking a highly skilled Collections Analyst to join our Business Service Center team. As an integral part of our Accounts Receivable department, you will be responsible for the entire Bill to Cash end-to-end process.
Main Responsibilities:
- Research and reconcile medium complexity overdue accounts/invoices.
- Maintain accurate records of past due accounts and collection efforts.
- Process and send statements to customers.
- Maintain customer files and documentation.
- Perform customer portfolio auditing functions accurately and meet audit deadlines.
- Handle customer communication for the business unit.
- Follow up on payment on accounts and customer deductions, resolve short pays, debit memos, and unused credits with customers.
- Leverage knowledge to generate work-plans to meet targets and manage workload balances with senior assistance.
- Implement processes and activities required in the invoice to cash process/deduction through training, skill acquisition, and continuous improvement.
- Maintain specific customer accounts and all support documentation required.
- Maintain updated Work Instructions (WI) within the team by making necessary changes.
- Management reviews, special projects, and ad hoc requests are part of normal job duties.
- Provide high-level customer service.
- Work in a team environment, involving collaboration and use of team-based methods and tools.
- Identify issues on a timely manner and provide visibility to the management team when something may impact negatively to the operation.
- Look for solutions, generate, and communicate process improvement ideas.
- Reports and address customer inquiries.
- Participate in team meetings, internally and stakeholders.
- Attend and/or contribute to trainings (internal).
- Perform other functions related to the position.
Requirements:
- Advanced student in accounting or a related field (Accounting, Business Administration).
- Strong computer skills including MS Office (Excel), Adobe Reader, banking portals, and other ERP systems, SAP is a plus.
- Minimum of 2/3 years in an accounts receivable role or accounting experience.
- Experience in a Shared service center is a plus.
- English level B2+ or C1.
- Teamwork.
- Communication.
- Result orientation.
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