Cash Collection and Accounting Expert

hace 7 horas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo

Job Description

The Accounts Receivable specialist is responsible for the end-to-end process in the Business Service Center.

To achieve this, they will work to understand the processes and activities required through training, skill acquisition, and continuous improvement.

Key Responsibilities:

  • Research and reconcile high complexity overdue accounts/invoices.
  • Maintain accurate records of past due accounts and collection efforts.
  • Process and send statements.
  • Maintain customer files.
  • Perform customer portfolio auditing functions accurately and meet audit deadlines.
  • Handle customer communication for the business unit.
  • Follow up on payment on accounts and customer deductions, resolve short pays, debit memos, and unused credits with customers.
  • Implement and improve best practices and processes defined by the company, working with high standards of quality.
  • Maintain high complex customer accounts and all support documentation required.
  • Review and maintain updated WI within the team, making necessary changes and presenting to Regional Process Owners (RPO).
  • Work closely with Central Controlling (CTG) and Sr. Management to understand and explain account reconciliations.
  • Report the amount of cash posted to managers and respond to follow-up variance questions with adequate research and supporting documentation.
  • Management reviews, special projects, and ad hoc requests are part of normal job duties.
  • Support the definition and follow Key Performance Indicator (KPI).
  • Coordinate small teams and support management in workload distribution.
  • Generate work-plans to meet assigned tasks and manage workload balances.
  • Collaborate in improvement activities and projects.
  • Work in a team environment, involving collaboration and use of team-based methods and tools.
  • Identify issues in a timely manner and provide visibility to the management team when something may impact operations, also providing possible solutions.
  • Implement quality controls to ensure standard processes are followed.
  • Assist peers, interns, associates, juniors, and experts in performing their responsibilities with optimal quality.
  • Assess difficult cases (non-systematic, non-standardized), detect weak points, and create corrective measures.
  • Reports and address customer inquiries.
  • Attend and/or contribute to trainings (both internal and/or external). Prepare and present training to associates.
  • Perform other functions related to the position.


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