Technical License Support Specialist

hace 4 días


San José, San José, Costa Rica Micro Focus A tiempo completo

About Micro Focus

Micro Focus is a leading enterprise software provider with a long history of delivering mission-critical technology and supporting services to thousands of customers worldwide.

Overview of the Role

The Software Licensing Customer Support Specialist plays a crucial role in assisting clients with their license fulfillment, from initial activation and delivery to expansions, migrations, and resolving issues with used licenses. This position requires problem-solving skills and independent judgment.

Key Responsibilities:

  • Main point of contact for customers and internal teams (e.g., sales reps, account managers, or partners) for resolving issues related to license key delivery and software access.
  • Responsible for providing accurate license keys in a timely manner with minimal repeated communication.
  • Educate clients and facilitate the process of license key delivery and access requests to the fulfillment system.

Required Skills and Qualifications:

  • Bachelor's degree or ongoing student in Computer Engineering or similar field.
  • At least one year of experience in customer service, customer support roles, or related fields, managing phone calls with customers directly.
  • Advanced English level.
  • Basic knowledge of microcomputer hardware and operating systems software.
  • Schedule flexibility.
  • Experience working with technological industries or companies is an asset.

Desired Behavioral Skills:

  • Customer-oriented ability.
  • Quality and detail-oriented.
  • Analytical skills.
  • Ability to work independently.
  • Excellent team player.

Equal Opportunities Employer

Micro Focus is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all applicants without discrimination based on race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, citizenship, or any other protected status.



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