Splunk Technical Operations Specialist
hace 1 mes
Splunk Inc is a leader in the unified security and observability platform space, enabling businesses to build a safer and more resilient digital world. This role plays a vital part in ensuring the technical health of our customers by providing mentorship on standard methodologies for Splunk Cloud and Enterprise deployments.
Key Responsibilities- Act as a point of contact for technical health issues and partner with escalation management for commercial customers.
- Provide guidance, planning, and recommendations for a customer's overall technical health.
- Supervise the overall health of customer environments, which include cases, urgent issues, outages, ongoing projects, possible bugs, and performance of diagnostic health checks as needed.
- Advocate internally for customers to facilitate the resolution of issues through coordination of Splunk's internal organizations (technical support, services, sales, product development/management, and executive leadership)
- Work with relevant teams to proactively handle customers' critical issues, recommend environment upgrades or add-ons, upgrade readiness, new feature awareness, and maintenance windows.
- Be able to detail, communicate, and understand customer needs, so they can be clearly relayed to fellow account team members and Splunk Leadership.
- Keep the customer advised of key information that may be essential to their success (e.g. product roadmaps, new product releases, special customer events, or organizational changes)
- Proactively analyze customer issues, interactions, and product usage to recommend education and additional services needed then engage with internal teams for delivery.
- Assess cloud overages and leverage appropriate services for workload optimization.
- Participate in QBRs with customers virtually to review service levels, usage metrics and customer environment performance.
- Deliver customer onboarding mentorship, enablement planning, administration, and management workshops.
- Experience in technical support, professional services, systems administration/engineering or related experience.
- Experience building customer relationships and handling commercial accounts.
- Experienced with customer issues, account/project management, IT Operations, and technical infrastructure.
- Familiarity with Splunk-related products.
- Strong verbal and written communication skills with the ability to communicate technical concepts to non-technical audiences ranging from individual contributors to senior leaders.
- Work independently and as part of a team.
- Occasional travel may be required.
- Splunk Architect Certification achieved within 6 months of start.
- Proficient in English.
-
Splunk Cloud Delivery Specialist
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoAt Splunk, we're building a safer and more resilient digital world. Our clients rely on our unified security and observability platform to keep their systems secure and reliable. As a Splunk Cloud Delivery Specialist, you'll work closely with customers to ensure they get the most out of our technology. This role requires strong technical expertise with...
-
Splunk Technical Support Specialist
hace 2 días
San José, San José, Costa Rica Splunk A tiempo completoTechnical Support Engineer RoleSplunk is dedicated to building a safer and more resilient digital world. The company's unified security and observability platform helps leading enterprises keep their digital systems secure and reliable.The key to Splunk's success lies in its people, who make the company stand out as an amazing career destination and have...
-
Senior Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout the RoleSplunk is seeking a skilled Senior Technical Support Specialist to join our global technical support organization, dedicated to providing 24/7 support for our customers worldwide. As a critical member of our team, you will play a crucial role in delivering exceptional technical expertise and customer experience around Splunk's security products...
-
Splunk Developer Advocate
hace 5 días
San José, San José, Costa Rica Splunk A tiempo completoSplunk is dedicated to creating a safer and more resilient digital world. As the leading unified security and observability platform, we empower organizations to keep their digital systems secure and reliable with human-in-the-loop AI.We're not just about technology; it's our people that make Splunk an outstanding career destination. We're proud to have won...
-
Splunk Cybersecurity Specialist
hace 2 días
San José, San José, Costa Rica Splunk A tiempo completoSplunk is committed to building a safer and more resilient digital world. As a leader in the industry, we use our unified security and observability platform to keep digital systems secure and reliable.We've won numerous awards as a best place to work, and we're passionate about creating a culture of belonging where employees can thrive. We prioritize...
-
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading enterprise software company that builds a safer and more resilient digital world. Our unified security and observability platform helps the world's leading enterprises protect their businesses from cyber threats.We are seeking an experienced Cybersecurity Specialist to join our team in Splunk Security Center of Excellence. This role will...
-
Senior Technical Operations Manager
hace 2 semanas
San José, San José, Costa Rica Splunk A tiempo completoSplunk is committed to creating a safer and more resilient digital world.As a Senior Technical Operations Manager, you will play a key role in leading the Rapid Response Team and ensuring the delivery of expert and effective services during each shift.**Key Responsibilities:**- Partner with RRT Peers globally to develop and implement adequate coverage...
-
Senior Technical Marketing Specialist
hace 1 mes
San José, San José, Costa Rica Splunk A tiempo completoSplunk, a leading provider of unified security and observability solutions, seeks a seasoned Technical Marketing Engineer to join their team. With a focus on securing and reliable digital systems, this role requires an individual with a strong background in tech marketing and sales engineering.Job OverviewThis Senior Technical Marketing Specialist will be...
-
Technical Support Specialist
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leader in building a safer and more resilient digital world. Our unified security and observability platform is used by the world's leading enterprises to keep their digital systems secure and reliable. At Splunk, we pride ourselves on having an amazing career destination and a best place to work culture. We welcome employees to bring their...
-
Splunk Project Manager Coordinator
hace 1 mes
San José, San José, Costa Rica Splunk A tiempo completoAbout SplunkSplunk is a leading provider of cloud-based data platforms for security, observability, and compliance.Job Title: Professional Services Project CoordinatorJob SummaryWe are seeking an experienced Project Coordinator to join our team as a Professional Services Project Coordinator. As a key member of our project management team, you will play a...
-
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a leading enterprise software company that empowers organizations to turn data into action. We are seeking a skilled Technical Support Specialist to join our team and provide exceptional support to our customers.**Estimated Salary: $120,000 - $180,000 per year**As a Technical Support Specialist, you will be responsible for providing technical...
-
Technical Consultant
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoAbout the Role:Splunk is a world leader in building a safer and more resilient digital world. Our unified security and observability platform helps enterprises keep their digital systems secure and reliable. We're looking for a talented individual to join our team as a Technical Consultant, where you'll be part of a dynamic team that's passionate about...
-
Technical Support Professional
hace 1 mes
San José, San José, Costa Rica Splunk Inc A tiempo completoSplunk Inc is a leader in building a safer and more resilient digital world.The company's unified security and observability platform helps enterprises keep their digital systems secure and reliable.As a Technical Support Engineer, you will provide enterprise-level support to our customers and partners, resolving technical issues, collaborating with...
-
Sales Operations Support Specialist
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk Job OpportunitySplunk is here to build a safer and more resilient digital world. The world's leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. We're seeking a skilled Sales Operations Support Specialist to become an integral part of our high-energy, fast-paced team.About the...
-
Digital Operations Manager
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk is a renowned global enterprise that empowers businesses to build a safer and more resilient digital world. Our customers rely on our unified security and observability platform to safeguard their digital systems and maintain reliability. We are proud of our people-centric culture, which has earned us numerous awards as a top workplace and makes...
-
Incident Management Lead
hace 1 mes
San José, San José, Costa Rica Splunk A tiempo completoAbout the RoleWe are seeking a seasoned Incident Management Lead to join our team at Splunk. As a leader in incident management, you will be responsible for owning the response to high-profile customer impacting incidents.Key ResponsibilitiesTake command of incidents by setting up or taking over a technical bridge call with internal and external...
-
Technical Marketing Manager
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable.We're looking for a talented individual to create high-quality external facing technical content, such as solution briefs, whitepapers, and presentations, to...
-
Technical Operations Coordinator
hace 1 mes
San José, San José, Costa Rica Splunk Inc A tiempo completoAbout Splunk IncSplunk Inc is a leading provider of software solutions for data monitoring, analytics, and reporting. Our unified security and observability platform empowers organizations to make informed decisions and drive business success.Job DescriptionWe are seeking a highly skilled Technical Operations Coordinator to join our Global Services...
-
Technical Solutions Evangelist
hace 2 meses
San José, San José, Costa Rica Splunk A tiempo completoSplunk, a leading provider of machine data analytics solutions, is seeking an experienced Technical Solutions Evangelist to join our team. As a key member of our Developer Relations team, you will play a critical role in enabling and accelerating customer success.**What You'll Get To Do**:We're looking for someone with a deep passion for empowering Splunk...
-
San José, San José, Costa Rica Splunk A tiempo completoAbout SplunkSplunk is dedicated to building a safer and more resilient digital world. Our unified security and observability platform helps keep digital systems secure and reliable. We value diversity and want you to bring your authentic self, along with your work experience, problem-solving skills, and talent.Job SummaryWe are looking for a Customer Success...