Incident Management Lead
hace 1 mes
About the Role
We are seeking a seasoned Incident Management Lead to join our team at Splunk. As a leader in incident management, you will be responsible for owning the response to high-profile customer impacting incidents.
Key Responsibilities
- Take command of incidents by setting up or taking over a technical bridge call with internal and external partners.
- Work with subject matter experts (SMEs) to interpret metrics from monitoring tools and create an incident action plan.
- Ensure that partners understand the issue, action plan, and path to resolution.
- Set clear incident resolution objectives and timings.
- Provide direction and time management to keep the resolution effort on track.
- Host post-incident review meetings for technical root cause analysis.
- Operate as part of a global team of Incident Commanders and ensure perfect handover of critical issues.
- Actively participate in team process improvements.
About the Company
Splunk is a leading provider of unified security and observability solutions. Our mission is to build a safer, more resilient digital world.
Requirements
- 5+ years in incident management or technical support for an enterprise software company.
- Strong leadership skills.
- Proven knowledge of incident management frameworks (e.g. ITIL).
- Demonstrable understanding of distributed systems concepts.
- Ability to work multi-functionally and influence/implement across groups.
- Strong critical thinking and decision-making abilities.
- Good interpersonal skills.
- Executive presentation skills.
- Comfortable with ambiguity and dynamic environments.
- Negotiation, mediation, and conflict management skills.
About You
We are looking for someone who is passionate about incident management and has a proven track record of success. You should have excellent leadership skills and be able to communicate effectively with both technical and non-technical stakeholders.
What We Offer
We offer a competitive salary range of $120,000 - $180,000 per year, depending on experience. In addition, we provide a comprehensive benefits package, including health insurance, retirement savings plan, and paid time off.
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