Veeam Technical Enablement Specialist

hace 1 día


San José, San José, Costa Rica Veeam Software A tiempo completo

Veeam Software, a global leader in data protection and ransomware recovery, empowers every organization to not only recover from data outages but also bounce forward with resilience. With Veeam's Data Platform, organizations achieve radical resilience through secure data management, seamless data recovery, and data freedom for hybrid cloud environments.

The Veeam Data Platform offers a unified solution for cloud, virtual, physical, SaaS, and Kubernetes environments, giving IT and security leaders peace of mind that their applications and data are protected and always available.

Headquartered in Seattle with offices worldwide, Veeam protects over 450,000 customers globally, including 74% of the Global 2000 companies who trust Veeam to safeguard their businesses.

Job Summary:

This key role involves designing and delivering instructor-led technical enablement programs and supporting the end-to-end development of technical training and certification programs as a Subject Matter Expert/Developer. The responsibilities include, but are not limited to, exam item writing, course materials creation, lab design, and management. Collaboration with the extended executive leadership team is required.

Main Responsibilities:

  • Drive continuous improvement in technical enablement programs across the organization
  • Collaborate with Learning Experience Designers and vendors to create engaging training materials for all technical audiences (internal, customers, partners, etc.)
  • Create items and review the technical accuracy of Veeam certification exams
  • Develop educational presentations in PowerPoint, basic eLearning development, Job Aids, Lab Guides, and video walkthroughs
  • Support department best practices, policies, and structure development
  • Own, design, and manage the lab environment for the Global Sales Acceleration lab and Skillable platform
  • Builddeployment guides for education centers to use in their own data centers
  • Participate in creating associated Veeam technical certification exams and complete technical accuracy reviews
  • Collaborate with teams to ensure alignment of training programs with business goals and technological advancements

Requirements:

  • Bachelor's degree in engineering, computer science, or business administration (Master's degree preferred)
  • At least 5 years' experience as a Technical Instructor and/or Course Developer
  • Desired certifications: VMware VCP, Veeam VMCE
  • Subject Matter Expertise in at least one high-growth technical discipline: VMware, Data Protection, Veeam Experience, Storage Experience, Networking Experience, Virtualization Experience
  • Experience with information systems implementation
  • Able to think like a user and write supporting courseware they need
  • Talent for identifying updates and changes impacting users and courseware materials
  • Ability to dive into technical details and learn about product features and core customer benefits
  • Experience in curriculum development, building technical training programs in a channel environment within the IT industry
  • Self-starter with high energy and ability to work independently in a fast-paced environment
  • Willingness to travel up to 20% of the time with some international travel (VISAs will be required)

Preferred Skills and Qualifications:

  • Experience with Veeam Data Platform or similar offerings
  • Familiarity with certification standards such as ANSI or ISO

Reporting, Relationships, and Accountability:

This role reports directly to the Director of Design & Development and has regular reporting cadence to other Veeam leadership.



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