Customer Support Specialist

hace 2 semanas

San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About the Role

The Customer Support Representative is responsible for delivering exceptional customer experiences by providing accurate and timely resolutions to customer inquiries and concerns. This role requires a strong understanding of payment processing and financial risk management principles.

Your Key Responsibilities
  • Provide high-quality customer support through various channels, including phone, email, and chat.
  • Assist customers with their questions and concerns related to payment processing and financial risk management.
  • Conduct research and communicate with customers to validate the identity of businesses applying for access to Tebra's payment processing services.
  • Escalate concerns about the validity of a business' identity or general candidacy for using Tebra's payment processing services.
  • Respond promptly to customer inquiries regarding Tebra's payment processing products or services.
  • Communicate with customers through various channels and acknowledge and resolve customer complaints.
  • Keep records of customer interactions, transactions, comments, and complaints.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of Tebra's payment process.
  • Ensure customer satisfaction and provide professional customer support.
Your Professional Qualifications
  • 12-month minimum experience in Customer Support or in Customer Support for a SaaS company- ideally, Fintech with an emphasis on financial risk management.
  • Demonstrated professional and friendly demeanor with customers.
  • English Communication Skills – oral and written.
  • High school diploma, general education degree, or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with tech support – desirable.
About Tebra

Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being. While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.

Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere. Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice. At Tebra, we're building the future of well-being together. That shared vision for tomorrow begins with compassion and humanity today.

Our Values

We get to know our customers - and their patients - and look at the world through their lens.

We reject the status quo and solve problems with creativity, perseverance, and a bias to action.

We are diverse, humble, and collaborative. We put the team first and win together.

Life is short and joy is underrated. We take time to have fun and celebrate success.

To assist with all of life's needs, Tebra also offers a wellness and childcare subsidy and a University/Education discount We also offer a number of resources to help you keep your mind and body healthy. Check out obe Fitness for a great workout, or LifeWorks Employee Assistance Program to find mental health resources, along with other resources for everyday occurrences.

#LI-AH1 #LI-HYBRID

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