Strategic Operations Manager
hace 1 mes
ServiceNow is a cloud-based platform that streamlines and simplifies how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love.
Job SummaryWe are seeking an analytical and strategic operations manager to join the central Product & Experience Strategic Operations team to drive strategic priorities and operational excellence across the Product organization. The leader will develop a deep strategic understanding of ServiceNow's business across its full product suite, enjoy rare visibility across our full portfolio, and be highly visible to leaders across the company.
Key Responsibilities- Be a key team member embedded in a team dedicated to a single business unit or central org. Exposure to senior leaders of a Product business unit or across Workflows
- Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations in high-quality output (written and oral)
- Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
- Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between BU leaders and all stakeholders (C-Level, other functions)
- Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders
- Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing, etc.) to identify opportunities, unlock productivity, and accelerate execution
- Program manage cross-functional initiatives and programs, including coordinating day-to-day activities, identifying risks, and hosting regular update meetings
- Education: Bachelor's Degree required; MBA or other Graduate degree preferred
- At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
- Effective communicator both verbally and in writing; comfortable in business and technical discussions
- Track record of leading cross-functional projects, building trusting relationships, and influencing others
- Collaborative team player who is also an independent thinker
- Self-starter who thrives and can multitask in fast-paced, often ambiguous environments
- Expertise and/or strong interest in the enterprise software/SaaS industry
FD21
Not sure if you meet every qualification? We still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.
-
Strategic Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout UsAt ServiceNow, our mission is to make the world work for everyone. Our cutting-edge technology and innovative approach have made us one of the leaders in enterprise software. We're a team of passionate individuals who share a common goal: to drive growth and operational excellence.Salary RangeThe estimated annual salary for this role is between...
-
Strategic Operations Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completoProgram Manager for Physical Stores Support TeamOur team is seeking a proactive and results-driven Program Manager to spearhead the development and execution of strategic initiatives aimed at enhancing operational efficiency and driving business growth. The ideal candidate will have a proven track record of leading cross-functional teams, optimizing...
-
Strategic Contract Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Moody'S A tiempo completoMoody's empowers people to make better decisions and achieve brighter futures. This motivates us to bring out the best in our products and people.A global integrated risk assessment firm, Moody's enables organizations to make informed decisions.Key ResponsibilitiesWe are seeking a highly motivated Strategic Contract Manager to join our Sales Operations...
-
Strategic Planning Manager
hace 2 semanas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoJob SummaryAs a Strategic Planning Manager at Viant Medical, you will be responsible for directing the supervisory team and reviewing departmental processes to ensure alignment with company objectives. This role requires strong leadership skills, a deep understanding of manufacturing operations, and the ability to establish inventory targets in conjunction...
-
Strategic Operations Program Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout This Role:At ServiceNow, we're committed to making the world work for everyone. As a key member of our Strategic Operations team, you'll play a critical role in planning, running, and scaling a world-class organization. Your expertise in strategic initiatives, program management, and operational excellence will be instrumental in driving business...
-
San Francisco, Heredia, Costa Rica Servicenow A tiempo completoAbout the RoleWe are seeking an experienced Strategic Business Operations and Product Development Manager to join our STEP Strategic Operations team in Costa Rica. This is a unique opportunity to leverage your expertise in business analysis, project management, and strategy to drive growth and operational excellence for our portfolio.Key...
-
Strategic Operations Director
hace 5 días
San Francisco, Heredia, Costa Rica Databricks A tiempo completoAbout the RoleWe are seeking a highly experienced Strategic Operations Director to lead our Go-to-Market (GTM) Strategy & Operations team.Key ResponsibilitiesLead an Operations Team to foster synergy and collaborationCreate a strategic framework to leverage capabilities and drive E2E transformationDefine investments to support the elevation of the ops team's...
-
Strategic Project Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Boston Scientific Corporation A tiempo completoAbout Boston Scientific CorporationBoston Scientific Corporation is a global medical technology leader that shapes the treatment of various diseases and conditions. We are dedicated to advancing science for life, improving patient health and quality of life.Job SummaryWe are seeking an experienced Strategic Project Manager - Operations Excellence to lead...
-
Strategic Business Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Servicenow A tiempo completo**About ServiceNow**We're a leading provider of cloud-based services that help organizations work more efficiently and effectively. Our technology enables teams to automate processes, improve collaboration, and make data-driven decisions.At ServiceNow, we're passionate about delivering exceptional customer experiences. We strive to create a culture that's...
-
Senior Operations Manager
hace 1 mes
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoJob Title: Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to join our team in San Jose to develop, manage, and support a large team of direct and indirect reports to support our speech and language technology.Key Responsibilities:Manage day-to-day operations of a team of Operations Managers, Team managers and Data associates...
-
Strategic Account Services Manager
hace 3 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completoStrategic Account Manager - Customer SuccessThe Strategic Account Services organization at Amazon Support Services Costa Rica SRL is seeking a highly skilled Manager, Customer Success to lead a team of Strategic Account Managers responsible for the growth and development of top Sellers in the Amazon Store.Key Responsibilities:Coach, mentor, and develop a...
-
Strategic Revenue Operations Specialist
hace 5 días
San Francisco, Heredia, Costa Rica Workday A tiempo completoWe are seeking a highly skilled Strategic Revenue Operations Specialist to join our high-performance Revenue Operations team at Workday. With the goal of driving growth from $4B to $10B in revenue, this individual will be a key contributor to our success.As a Strategic Revenue Operations Specialist, you will be responsible for delivering insights to inform...
-
Strategic Operations Planner
hace 15 horas
San Francisco, Heredia, Costa Rica Viant Medical A tiempo completoJob SummaryWe are seeking a highly skilled Strategic Operations Planner to join our team at Viant Medical. As a key member of our operations department, you will be responsible for executing all aspects of planning and scheduling to achieve service, inventory management and operational goals.Main ResponsibilitiesDevelop and implement customer-focused...
-
Strategic Operations Manager
hace 15 horas
San Francisco, Heredia, Costa Rica Experian A tiempo completoWe are thrilled to share that FORTUNE has named Experian one of the 100 Best Companies to work for. With a focus on our employees, we have been certified for the third time as Great Place To Work (GPTW).Experian Consumer Information Services: Redefining Customer Credit LifecycleOur team is redefining the way our clients do business within all aspects of the...
-
Strategic Partnership Leader
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoSr. Relationship Manager Job DescriptionThe Senior Relationship Manager at Experian is a key role in maintaining and building long-lasting alliances with important strategic partners.Reporting to the Sr. Director of Strategy, the Senior Relationship Manager will be passionate about improving revenue through these partnerships.Main responsibilities...
-
Senior Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Amazon Support Services Costa Rica SRL - B20 A tiempo completoAbout the RoleWe are seeking a highly experienced and skilled Senior Operations Manager to lead our site operations team. As a Senior Operations Manager, you will be responsible for developing and driving the overall direction, coordination, service delivery, and evaluation of operations activity for the site.You will set the vision, direction, and culture...
-
Strategic Operations Coordinator
hace 4 semanas
San Francisco, Heredia, Costa Rica Digital Risk, Llc. A tiempo completoAt Digital Risk, Llc., we are seeking a highly skilled Strategic Operations Coordinator to join our team. The ideal candidate will have a strong background in supply chain management and be able to effectively manage exceptions and plan for future operations.Key Responsibilities:Manage and resolve customer complaints and issues in a timely and professional...
-
Customer Experience Operations Manager
hace 1 semana
San Francisco, Heredia, Costa Rica Aligntech A tiempo completoAbout the RoleWe are seeking an experienced Customer Experience Operations Manager to join our team at Aligntech. In this role, you will be responsible for providing strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers.As a key member of our operations team, you will manage all facets of...
-
Corporate Card Operations Manager
hace 7 días
San Francisco, Heredia, Costa Rica Citi A tiempo completoJob SummaryWe are seeking a seasoned Corporate Card Operations Manager to lead our team responsible for managing and responding to daily card functions, country implementations, and change management discipline projects. The successful candidate will possess 6-10 years of experience in program management or product development, advanced English language...
-
Business Operations Manager
hace 4 semanas
San Francisco, Heredia, Costa Rica Databricks A tiempo completoWe are seeking a highly motivated Business Operations Manager to join our Go-to-Market (GTM) Strat Ops team at Databricks. As a key member of our team, you will play a critical role in building Learning & Enablement strategy, providing strategic analyses, and driving a data-driven decision making approach to our successful & fast-growing Learning...