Strategic Operations Manager

hace 1 mes


San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo
Job Description

ServiceNow is a cloud-based platform that streamlines and simplifies how work gets done across the enterprise. We are the fastest-growing enterprise cloud software company at our scale and the #3 best place to work (Glassdoor) in the world. For us, this is just the start. We are leveraging the unlimited potential of our platform across every industry, geography, solution, and persona to consistently deliver product and platform experiences our customers love.

Job Summary

We are seeking an analytical and strategic operations manager to join the central Product & Experience Strategic Operations team to drive strategic priorities and operational excellence across the Product organization. The leader will develop a deep strategic understanding of ServiceNow's business across its full product suite, enjoy rare visibility across our full portfolio, and be highly visible to leaders across the company.

Key Responsibilities
  • Be a key team member embedded in a team dedicated to a single business unit or central org. Exposure to senior leaders of a Product business unit or across Workflows
  • Structure complex problems, develop hypotheses, conduct analyses, and suggest recommendations in high-quality output (written and oral)
  • Model business initiatives leveraging key metrics: revenue, customers, costs, investments, industry trends, roadmap
  • Help run operational cadences (e.g., Quarterly Product Reviews, Annual Planning, etc.) and support alignment between BU leaders and all stakeholders (C-Level, other functions)
  • Manage initiatives that drive growth and operational excellence across our portfolio, in partnership with stakeholders
  • Collaborate with cross-functional teams (e.g., Product, Sales, Finance, Marketing, etc.) to identify opportunities, unlock productivity, and accelerate execution
  • Program manage cross-functional initiatives and programs, including coordinating day-to-day activities, identifying risks, and hosting regular update meetings
Qualifications
  • Education: Bachelor's Degree required; MBA or other Graduate degree preferred
  • At least 4 years of experience pre-MBA or 1 post-MBA with some experience at a top management consulting firm, private equity, investment bank, or strategy & operations at a technology company (or similar)
  • Effective communicator both verbally and in writing; comfortable in business and technical discussions
  • Track record of leading cross-functional projects, building trusting relationships, and influencing others
  • Collaborative team player who is also an independent thinker
  • Self-starter who thrives and can multitask in fast-paced, often ambiguous environments
  • Expertise and/or strong interest in the enterprise software/SaaS industry

FD21

Not sure if you meet every qualification? We still encourage you to apply. We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.



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