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Customer Success Lead
hace 2 semanas
At Microsoft, we're committed to empowering every person and organization on the planet to achieve more. Our customer-centric approach is centered on delivering exceptional experiences that meet our customers' evolving needs. We're seeking a skilled Critical Situation Manager to join our team and help us drive customer satisfaction.
The ideal candidate will have a strong background in customer service and experience managing complex situations. Key responsibilities include:
- Managing critical situations for Premier Customers and Partners, ensuring timely and effective resolution of issues;
- Delivery of high-quality customer and partner experiences through proactive response to internal and external customer needs;
- Identifying systemic issues and implementing process improvements to prevent future incidents;
In this role, you'll have the opportunity to work closely with cross-functional teams to develop and implement solutions that drive business results. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we encourage you to apply.
