Regional Training Director

hace 3 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**About the Role**

We are seeking a highly skilled and experienced Regional Training Director to join our Amzn Support Srvcs Costa Rica team. As a key member of our organization, you will be responsible for developing and implementing training programs to enhance the skills and knowledge of our employees.

In this role, you will work closely with site leadership to assess, evaluate, and prioritize overall manager/leader development needs. You will match these needs with existing learning content and facilitate delivery and completion of training.

You will also identify gaps in existing learning content and work with network teams to innovate and create new content. Additionally, you will play an integral role in gathering customer feedback on key network training initiatives and take a data-driven approach to understanding performance issues.

Key Responsibilities

  • End-to-end ownership of associate and leader training programs at site
  • Ensure that new hires and current employees quickly develop the knowledge and ability to settle in and become experts at what they do
  • Work with site leadership to assess, evaluate, and prioritize overall manager/leader development needs
  • Match needs with existing catalogue of learning content and facilitate delivery and completion of training
  • Identify gaps in existing learning content and work with network teams to innovate and create new content


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