Business Operations Analyst

hace 2 meses


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo
About the Role

We are seeking a highly analytical and results-driven Business Analyst to join our Capacity Planning team at Amazon Support Services Costa Rica SRL. As a Business Analyst, you will play a vital role in ensuring we have the right number of people when and where we need them.

Key Responsibilities
  • Identify, develop, and execute data analysis to uncover areas of business opportunity.
  • Design and execute analyses, including data mining, using available analysis tools, interpret the results, and develop recommendations and actionable steps based on the learning.
  • Shape and inform key metrics and indicators by which our department and products will assess their performance.
  • Learn and understand a broad range of Amazon's data resources and know how, when, and which data sources to use.
  • Deep dive into data sets to answer key business questions using AWS solutions such as QuickSight, Redshift, and custom tools with SQL and other data manipulation languages.
Requirements
  • 3+ years of tax, finance, or a related analytical field experience.
  • Experience defining requirements and using data and metrics to draw business insights.
  • Experience making business recommendations and influencing stakeholders.
  • Relevant experience in data analysis, research, experimentation, business intelligence, and data warehousing tools, or comparable consumer analytics solutions.
  • Skills using SQL, ETL, and databases in a business environment with large-scale, complex datasets; query tuning, data modeling.
  • Excel power user; able to create dynamic dashboards while mindful of processing constraints, leveraging advanced formulas and Excel model best practices to provide deep and large-scale analysis and metrics creation on the fly.
Preferred Qualifications
  • Ability to navigate through ambiguity and build models based on 'what if' scenarios.
  • Ability to handle changing priorities.
  • Advanced skills in statistical and data analysis.
  • Strong verbal and written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams.
  • Analytical and quantitative skills; an ability to use data and metrics to back up assumptions, develop business cases, and complete root cause analyses.
  • Strong Bias for Action; ability to meet tight deadlines, prioritize workloads in a fast-paced environment.
  • Ability to develop new ideas and creative solutions for measuring complex business processes in an intuitive way.


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