Business Intelligence Analyst
hace 6 días
Amazon Support Services Costa Rica SRL is seeking a highly skilled Business Analyst to join its Operations Analytics team. The team is responsible for providing insights and analytical solutions to drive operational efficiencies, uncover hidden risks and trends, reduce investigation errors and bad debt, improve customer experience, and predict and recommend optimizations for future state of BRP operations.
Key Responsibilities- Use analytics and data mining techniques to solve complex problems and drive business decisions.
- Employ the appropriate tools and methodologies to discover patterns of risks, abuse, and help reduce bad debt.
- Design experiments, test hypotheses, and build actionable models to optimize BRP operations.
- Solve analytical problems and effectively communicate methodologies and results.
- Build analyses for product launches and operations and help predict workflow and capacity requirements for BRP operations.
- Draw inferences and conclusions, and create dashboards and visualizations of processed data, identify trends, and anomalies.
- Work closely with internal stakeholders such as business teams, engineering teams, and partner teams and align them with respect to your focus area.
- Experience with SQL or ETL.
- 1+ years of tax, finance, or a related analytical field experience.
- Experience defining requirements and using data and metrics to draw business insights.
- Bachelor's degree or equivalent.
- 2+ years of complex Excel VBA macros writing experience.
- Experience working with Tableau.
- Experience using very large datasets.
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