Strategic HR and Office Manager for International Business

hace 20 horas


San José, San José, Costa Rica Clearsource A tiempo completo

Clearsource, a global business process outsourcing company with operations in the United States, Philippines, and Costa Rica, seeks a detail-oriented professional to manage its office in Escazú. The ideal candidate will have experience in both office management and human resources, with a strong understanding of Costa Rican labor law and standard employment practices.

This is a flexible work arrangement opportunity that requires a high level of coordination with staff in the US and Philippines. Key responsibilities include:

  • Providing day-to-day direction in all aspects of human resources, including supervision and support for the call center
  • Implementing assignment agreements, hiring, interviews, and training new staff for CR employees
  • Managing the employee lifecycle, including onboarding, change management, and termination
  • Developing and implementing human resource programs for the CR office, focusing on labor law and legal issues
  • Handling discipline and termination of employees according to company policy
  • Planning and organizing occasional employee events, such as training graduation events or all-employee events
  • Providing constructive and timely performance evaluations
  • Receiving and processing mail, including invoices, packages, etc.
  • Initiating payments to vendors, reimbursement requests to employees, etc.
  • Collaborating with accountants/bookkeepers to ensure proper organization of invoices and receipts
  • Managing the company's small but growing Escazú office, including procurement and maintenance of office supplies and equipment
  • Assisting with staff payroll, including research and resolution of payroll disputes
  • Overseeing third-party janitorial services to maintain office cleanliness
  • Managing the company's assets and equipment, including procurement, storage, delivery, inventory management, and receipt/replacement of returned equipment
  • Organizing and maintaining digital and physical files for the office
  • Managing technology needs for the country manager and overall office
  • Providing administrative support to the country manager and other team members
  • Setting up and managing local accounts and companies, including banks, accountants, payroll, recruiting, and legal firms

The ideal candidate will possess the following skills and qualifications:

  • Fully bilingual (English and Spanish)
  • Resourceful and a great problem solver
  • Very organized and detail-oriented
  • Strong analytical and problem-solving skills
  • Ability to think and act strategically in a business setting
  • High emotional intelligence and self-awareness
  • Ability to work independently while being part of a team
  • Reliable and driven, with a fun and relaxed work environment
  • Tech-savvy
  • Self-motivated, dependable, and thorough
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Thorough understanding of country-specific employment laws
  • Ability to travel easily to and from the office as needed

We are looking for candidates with:

  • BS/BA in human resources, international relations, or other business-related fields, or equivalent experience and training
  • 5 years of relevant experience in both office management and human resources
  • At least 2 years of international human resource experience
  • Fluency in English
  • Master's degree, MBA, or related advanced degree preferred
  • SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred


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