Strategic HR and Office Manager for International Business
hace 20 horas
Clearsource, a global business process outsourcing company with operations in the United States, Philippines, and Costa Rica, seeks a detail-oriented professional to manage its office in Escazú. The ideal candidate will have experience in both office management and human resources, with a strong understanding of Costa Rican labor law and standard employment practices.
This is a flexible work arrangement opportunity that requires a high level of coordination with staff in the US and Philippines. Key responsibilities include:
- Providing day-to-day direction in all aspects of human resources, including supervision and support for the call center
- Implementing assignment agreements, hiring, interviews, and training new staff for CR employees
- Managing the employee lifecycle, including onboarding, change management, and termination
- Developing and implementing human resource programs for the CR office, focusing on labor law and legal issues
- Handling discipline and termination of employees according to company policy
- Planning and organizing occasional employee events, such as training graduation events or all-employee events
- Providing constructive and timely performance evaluations
- Receiving and processing mail, including invoices, packages, etc.
- Initiating payments to vendors, reimbursement requests to employees, etc.
- Collaborating with accountants/bookkeepers to ensure proper organization of invoices and receipts
- Managing the company's small but growing Escazú office, including procurement and maintenance of office supplies and equipment
- Assisting with staff payroll, including research and resolution of payroll disputes
- Overseeing third-party janitorial services to maintain office cleanliness
- Managing the company's assets and equipment, including procurement, storage, delivery, inventory management, and receipt/replacement of returned equipment
- Organizing and maintaining digital and physical files for the office
- Managing technology needs for the country manager and overall office
- Providing administrative support to the country manager and other team members
- Setting up and managing local accounts and companies, including banks, accountants, payroll, recruiting, and legal firms
The ideal candidate will possess the following skills and qualifications:
- Fully bilingual (English and Spanish)
- Resourceful and a great problem solver
- Very organized and detail-oriented
- Strong analytical and problem-solving skills
- Ability to think and act strategically in a business setting
- High emotional intelligence and self-awareness
- Ability to work independently while being part of a team
- Reliable and driven, with a fun and relaxed work environment
- Tech-savvy
- Self-motivated, dependable, and thorough
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Excellent organizational skills and attention to detail
- Thorough understanding of country-specific employment laws
- Ability to travel easily to and from the office as needed
We are looking for candidates with:
- BS/BA in human resources, international relations, or other business-related fields, or equivalent experience and training
- 5 years of relevant experience in both office management and human resources
- At least 2 years of international human resource experience
- Fluency in English
- Master's degree, MBA, or related advanced degree preferred
- SHRM Certified Professional (SHRM-CP) or SHRM Senior Certified Professional (SHRM-SCP) credential preferred
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