Hcm Support Analytics Specialist

hace 2 semanas


San Francisco, Heredia, Costa Rica Workday A tiempo completo

About the Role:

Como analista de prestacion de soporte tecnico, brindara soporte tecnico a clientes y consultores para productos y aplicaciones complejos. Diagnosticara y solucionara problemas de software altamente tecnicos y sofisticados, informara problemas operativos/defectos de productos a los equipos de ingenieria y colaborara con multiples partes a traves de la resolucion. El analista de prestacion de soporte tecnico tambien garantizara una excelente experiencia del cliente a traves de una comunicacion solidaria y oportuna sobre el estado de los problemas y los escalamientos, hasta que se brinde una solucion aceptable.

About the Team:

Nuestro equipo de soporte HCM tiene como objetivo garantizar que Workday ofrezca una excelente experiencia de usuario. Formara parte de un grupo de expertos que se apoyan mutuamente y fomentan un entorno de aprendizaje donde todas las preguntas son bienvenidas. Cada miembro del equipo comprende que la colaboracion abierta y el trabajo en equipo multifuncional son vitales para tener exito en el apoyo a nuestros clientes.

About You:

Es esencial ser bilingue en espanol e ingles. Experiencia trabajando con software o soporte para una solucion de compensacion, gestion de talentos o HCM, es deseable. Sólidas habilidades de comunicacion (oral y verbal), ya que tendrá que colaborar con usuarios de todos los niveles y con diferentes habilidades tecnicas. Excelentes habilidades analíticas y de resolución de problemas. Capacidad para cultivar el trabajo en equipo y construir relaciones sólidas y positivas con otros equipos y clientes.



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