Product Support Specialist, Ascend Analytics

hace 4 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

Unlock the Power of Data with Experian

Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. As a Product Support Specialist, you will play a critical role in driving revenue growth in the North American market.

**Key Responsibilities:**

• Provide strong product and market support to Product, Marketing, Sales, and Operations teams to drive revenue growth in the North American market
• Support product enhancements and go-to-market plans to drive market input into creation and ongoing development of product enhancements or new products and services
• Support the development and planning of product strategies, including go-to-market activities and product development roadmaps using a product management and marketing methodology
• Support sales engagements by providing product demonstrations and participating in sales presentations when needed
• Provide support to Product teams and drive product messaging and positioning
• Develop sales training and client-facing materials based on how Experian can solve client issues and market challenges
• Consult on and design compliant solutions that meet clients' needs and work with implementation teams to ensure successful delivery
• Aid in presenting proposed solutions that deviate from business policy to risk committee
• Collaborate with Legal and Compliance to assess risk, develop controls, and present requests to executive stakeholders for approval
• Support Product teams to manage and improve business operational procedures working with product managers and other internal stakeholders
• Manage and maintain external and internal facing marketing product documentation
• Ensure product libraries are current relative to product collateral
• Support Product teams to research billing/invoice requests and revenue tracking monthly
• Manage implementation of custom Text for Credit solutions. Write user stories, lead grooming/scrum meetings with development team, analyze product deficiencies, work with design team on UX/UI, and manage User Acceptance Testing (UAT)

**Requirements:**

• 2-4+ years of experience in product management or product development in B2B (business to business) or B2C (business to consumer) products or companies
• Solid understanding of Financial Services industry (credit experience is preferred)
• Must have strong communication skills and be able to interface with business, analytics, operations, systems, and marketing personnel
• High sense of urgency and ability to work well in and navigate a matrix environment
• Experience managing projects and multiple stakeholders
• Detail-oriented with strong problem-solving skills
• Resourceful and creative thinker
• Strong skills with PowerPoint, Excel, Word required; experience with Vizio and Salesforce a plus
• A bachelor's degree required

**What We Offer:**

Our benefits include: Medical, life, and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. For more than 125 years, we've helped people and economies flourish - and we're not done.

We take our people's agenda very seriously. We focus on what truly matters; diversity and inclusion, work/life balance, flexible working, development, collaboration, wellness, reward & recognition, volunteering, making an impact... the list goes on. See our DEI work in action

The power of YOU. We are building a culture where everyone is comfortable bringing their whole self to work. A place where we not only respect our differences and values but celebrate them in a positive and supportive environment.

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