FSD Product Support Specialist

hace 1 mes


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Overview

We are seeking a highly skilled Product Support Specialist to join our team at Experian. This role will provide critical support to our product teams focused on consumer credit data, reporting, and processing.

Key Responsibilities

  • Provide strong product and market support to Product, Marketing, Sales, and Operations teams to drive revenue growth in the North American market.
  • Support product enhancements and go-to-market plans to drive market input into the creation and ongoing development of product enhancements or new products and services.
  • Support the development and planning of product strategies, including go-to-market activities and product development roadmaps.
  • Support sales engagements by providing product demonstrations and participating in sales presentations when needed.
  • Provide support to Product team and drive product messaging and positioning.
  • Develop sales training and client-facing materials based on how Experian can solve client issues and market challenges.
  • Support Product team to manage and improve business operational procedures working with product managers and other internal stakeholders.
  • Manage and maintain external and internal facing marketing product documentation.
  • Ensure product libraries are current relative to product collateral.
  • Support Product team to research billing/invoice requests and revenue tracking on a monthly basis.

Requirements

We are looking for a candidate with 5-7+ years of experience in product support, client services, or a related field. A solid understanding of the Financial Services industry, particularly credit experience, is preferred. The ideal candidate will have strong communication skills, be able to interface with business, analytics, operations, systems, and marketing personnel, and have a high sense of urgency and ability to work well in a matrix environment.

What We Offer

Experian offers a competitive benefits package, including medical, life, and dental insurance, as well as a range of other perks and programs to support your career and well-being.



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