Customer Service Operations Coordinator
hace 3 días
As a global leader in shipping and logistics, CMA CGM serves more than 420 ports around the world on five continents.
The company is committed to innovation, continually developing new shipping, land, air, and logistics solutions for its customers.
CMA CGM aims to become Net Zero Carbon by 2050, pioneering the use of alternative fuels in the industry.
The CMA CGM Foundation mobilizes the Group's shipping and logistics expertise to bring humanitarian supplies worldwide, acting in humanitarian crises that require an emergency response.
The Group has a presence in 160 countries through its network of over 400 offices and 750 warehouses, employing more than 130,000 people globally.
This role plays a crucial part in supporting customers and agencies in implementing Standard Operating Procedures (SOPs).
A key responsibility includes gathering intelligence on customers to define group expectations and providing track & trace reports based on agreements.
The position requires maintaining a high focus on strengthening relationships with customers, managing off-tender negotiations and filling, and performing space management negotiations.
Daily and weekly micro-meetings with internal and external customers are also essential, as well as reviewing finance macro statements of account and incident trouble-shooting.
Data log management, tracking and tracing, customs invoicing notifications, and quarterly BAF updates are additional responsibilities.
Excellent customer service skills, organizational abilities, multitasking, time management, teamwork attitude, dependability, adaptability, and openness to personal growth are required for this position.
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