Service Operations Specialist
hace 4 días
Kyndryl is a leading provider of information technology services, dedicated to helping organizations grow and thrive in today's fast-paced digital landscape.
As a Service Coordinator at Kyndryl, you will play a critical role in managing and resolving complex technical issues that impact our clients' businesses. With your exceptional problem-solving skills and ability to communicate effectively with stakeholders, you will ensure seamless incident management and minimize the impact on our clients.
This challenging and rewarding role requires strong analytical and leadership skills, as well as a deep understanding of IT service management principles and practices. If you are passionate about delivering exceptional customer experiences and want to join a team of dedicated professionals who share your values, we encourage you to apply for this exciting opportunity.
**Job Summary:**
The Service Coordinator is responsible for managing and resolving complex technical issues that impact our clients' businesses. The successful candidate will have excellent communication and interpersonal skills, a strong analytical mindset, and a passion for delivering exceptional customer experiences.
**Key Responsibilities:
- Manage and resolve complex technical incidents that impact our clients' businesses.
- Collaborate with cross-functional teams to identify root causes and implement corrective actions.
- Develop and maintain strong relationships with clients and internal stakeholders to ensure effective communication and issue resolution.
- Stay up-to-date with industry trends and best practices in IT service management to continuously improve processes and outcomes.
**Requirements:**
- Bachelor's degree in Information Technology or related field.
- At least 2 years of experience in IT service management or a related field.
- ITIL certification (Foundation level or higher) preferred.
- Excellent communication and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks simultaneously.
**What We Offer:
At Kyndryl, we offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and want to join a team of dedicated professionals who share your values, we encourage you to apply for this exciting opportunity.
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