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VOD Service Desk Team Member
hace 2 semanas
Company Overview
We are Teleperformance Costa Rica, a leading provider of customer experience solutions. Our team is dedicated to delivering exceptional service and support to our clients.
Job Description
The Technical Support Specialist - VOD Operations will be responsible for investigating and resolving cases/tickets concerning VOD assets on customer platforms. This role requires strong problem-solving skills, attention to detail, and effective communication with customers and internal teams.
Key Responsibilities:
- Investigate and provide resolution for cases/tickets concerning VOD assets on customer platforms
- Offer solutions and fixes for issues within the scope of the VOD Service Desk Team
- Communicate and handle escalated issues, working closely with customers and cross-functional teams to resolve VOD-related issues
- Maintain active awareness of multiple simultaneous case tickets with meticulous attention to detail
- Escalate and communicate issues in a timely manner
Requirements:
- High school diploma or equivalent (minimum)
- 1 year of professional experience
- Worked in a live operations/time-sensitive environment, such as a call center, help desk, or network operations
Required Skills:
- Ability to type 25+ WPM with high accuracy
- Will to work weekends and late evening shifts
Salary: ¢600,000.00 - ¢700,000.00 per month
