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Customer Support Specialist II
hace 1 semana
At Experian, we are the world's leading global information services company. Unlocking the power of data to create more opportunities for consumers, businesses and society is our goal.
We are a company that truly values diversity and inclusion. Our culture is built on what truly matters: work/life balance, flexible work, development, engagement, collaboration, wellness, rewards & recognitions, volunteering... the list goes on.
In this role, you will be a high-performing resource for the Call Center, providing support to Automotive customers. You will respond to requests for information, products, and services, addressing client needs and involving internal departments and staff to ensure requirements are met.
The key traits and responsibilities of this role include:
- Research, diagnose and resolve technical problems and product questions
- Document and communicate solutions to internal and external clients quickly and accurately
- Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads
You will have the opportunity to work in a fast-paced, deadline-driven environment, utilizing your deep competencies in various product and operational areas. Your ability to handle multiple tasks and priorities at the same time will be crucial to success in this role.
