Customer Feedback Specialist, Process Improvement

hace 3 días


San Francisco, Heredia, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo
Job Description
We are seeking a highly skilled Customer Feedback Specialist to join our team at Amzn Support Srvcs Costa Rica. In this role, you will be responsible for reviewing live-site ads and pulling Andon Cords to identify defects and areas for improvement.

About the Role
The ideal candidate will have a proven track record of taking end-to-end ownership of projects or programs and driving results. Strong written and verbal communication skills are also essential for this role. Additionally, the ability to identify opportunities to improve processes and contribute to the development of SOPs is highly valued.

Key Responsibilities
- Reviewing live-site ads: Conduct thorough reviews of live-site ads to identify defects and areas for improvement.
- Pulling Andon Cords: Convert defects identified during ad reviews into actionable issues using established processes.
- End-to-end Andon Cord ownership: Take ownership of Andon Cords until resolution, engaging with various stakeholders to resolve issues effectively.
- SOP development and management: Establish and document Standard Operating Procedures (SOPs) for ad review and defect identification processes.
- Continuous Process Improvement: Identify opportunities for automation, elimination of redundancies, and delivery of efficiencies within the ad review process.

A Day in the Life
In this role, you will work closely with various stakeholders to identify areas for improvement and drive results. You will be responsible for reviewing live-site ads, pulling Andon Cords, and taking end-to-end ownership of ad review processes. Your strong communication skills and ability to identify opportunities for improvement will be invaluable assets to our team.

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