Business Process Improvement Specialist
hace 5 días
**About the Role:**
The ideal candidate will have a strong background in business process improvement, with a focus on credit and collections. This role requires excellent analytical and communication skills, as well as the ability to work effectively in a team environment.
**Key Responsibilities:**
- Analyze and process requests for employee system & license access
- Create and maintain strategies and templates within collections tools
- Manage and update core training materials for administrators, Credit & Collections teams, and sales & services users related to the global Credit & Collections tools and/or associated business activities
- Create routine reports and analytics to support monthly operational scorecards
- Liaise with external vendors & BSC IT organization for system-related issues as necessary
**What We're Looking For:**
- At least 5 years of related business experience
- Bachelor's degree or equivalent
- Intermediate MS Excel skills
- Excellent written, verbal, and interpersonal communication skills
- Attention to detail and data accuracy
- Quick learner and able to engage well with internal customers
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