Collection Process Improvement Specialist

hace 1 día


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

Key Responsibilities

As a Collection Process Improvement Specialist at Equifax, you will be responsible for driving operational excellence through process optimization and team efficiency enhancement. You will leverage your strong analytical and problem-solving skills to identify areas for improvement and implement changes that boost productivity.

Your primary responsibilities will include:

  • Managing various collections tasks, excluding direct collections activities, such as account suspensions, cancellations, and write-offs.
  • Collaborating closely with billing, sales, and other departments to resolve operational issues affecting the collections team.
  • Developing and implementing process improvements to increase overall team efficiency.
  • Taking on non-core collections tasks to optimize collector efficiency.
  • Managing special customer communications campaigns.
  • Ensuring accurate and timely processing of data updates, including customer contact information.

Qualifications

  • 3-5 years of experience in B2B collections.
  • Excellent English language proficiency (B2/C1 level).
  • 90% knowledge of Excel skills.


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