Collection Process Improvement Specialist
hace 1 día
Key Responsibilities
As a Collection Process Improvement Specialist at Equifax, you will be responsible for driving operational excellence through process optimization and team efficiency enhancement. You will leverage your strong analytical and problem-solving skills to identify areas for improvement and implement changes that boost productivity.
Your primary responsibilities will include:
- Managing various collections tasks, excluding direct collections activities, such as account suspensions, cancellations, and write-offs.
- Collaborating closely with billing, sales, and other departments to resolve operational issues affecting the collections team.
- Developing and implementing process improvements to increase overall team efficiency.
- Taking on non-core collections tasks to optimize collector efficiency.
- Managing special customer communications campaigns.
- Ensuring accurate and timely processing of data updates, including customer contact information.
Qualifications
- 3-5 years of experience in B2B collections.
- Excellent English language proficiency (B2/C1 level).
- 90% knowledge of Excel skills.
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