Process Improvement Manager

hace 4 días


San Francisco, Heredia, Costa Rica Equifax A tiempo completo

**Job Description**

We are seeking a skilled Operations Efficiency Engineer to join our team at Equifax. This is an exciting opportunity to make a meaningful impact on our operations by identifying areas for improvement and implementing changes that drive efficiency and effectiveness.

**Responsibilities and Deliverables**

The selected candidate will be responsible for:

  • Assessing the feasibility of process improvement opportunities using a multidimensional approach, including financial, technical, and compliance aspects
  • Prioritizing process improvement opportunities based on their maturity level
  • Designing and documenting new processes, outlining their scope, steps, actors, systems, inputs, processing actions, outputs, quality, metrics, etc.
  • Description of the current state of a process by mapping workflows at different levels of abstraction and performing data analysis to specify process attributes such as AHT, UPH, SLAs, and task categories

**Requirements and Qualifications**

The ideal candidate should have a university degree in Industrial Engineering, be proficient in English oral and written (B2 Belt), and have 6+ months of working experience with process improvement techniques applicable to the service industry.

**Nice to Have**

A Green Belt or Black Belt certification, Scrum Certification, knowledge about RPA and Artificial Intelligence, and experience with the Design of Experiments would be highly beneficial.



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