Microsoft Customer Experience Engineer

hace 21 horas


San José, San José, Costa Rica Microsoft Corporation A tiempo completo

At Microsoft Corporation, we are on a mission to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, inspiring excellence, and encouraging teams and leaders to bring their best each day.

We create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission by joining the Microsoft Customer Experience and Success (CEnS) organization, responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience.

This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.

Our team is looking for people with a passion for delivering customer success to help build a future where customers come to us, not only because we provide industry-leading products and services but also because we provide a differentiated and connected customer experience rooted in our commitment to delivering on customer outcomes.

Responsibilities
  • Own the customer support experience with Microsoft
  • Troubleshoot and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams
  • Identify cases that require escalation, either technically or strategically
  • Create and maintain incident management requests to product group or engineering group
  • Contribute to case deflection initiatives, automation, and other digital self-help assets to improve customer and engineer experience
  • Provide ramp activities, knowledge sharing, technical coaching, and mentoring
  • Drive technical collaboration and engagement outside of CSS (Product Engineering teams, Services, Support, Regions)
  • Lead or participate in building communities with peer delivery roles; may be workload or specialty specific

Required Skills and Qualifications

  • Strong knowledge and experience in .Net Framework, ASP.NET, VB.NET
  • Cloud Technologies: Microsoft Azure, Amazon web services, iCloud
  • Languages and Compilers: C, C++, C#, VB.NET, JAVA, HTML5
  • Developer Tools such as Visual Studio, Unity, Eclipse
  • Basic understanding of Web servers like IIS, wr.t configuration, deployment, etc.

Benefits

  • Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role
  • These requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check


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