Customer Service Representative

hace 2 meses


San Francisco, Heredia, Costa Rica Bill Gosling Outsourcing A tiempo completo

About the Role

This Customer Service Agent position is available at Bill Gosling Outsourcing. As a key member of our team, you will be responsible for delivering exceptional customer experiences through various communication channels.

Main Responsibilities

  • Provide timely and effective responses to customer inquiries, addressing their concerns and resolving issues in a professional and courteous manner.
  • Offer product information and features to customers, ensuring they have a thorough understanding of our offerings.
  • Help customers navigate problems or need information, and update customer files with accurate information while adhering to regulatory, client-specific, and corporate guidelines.
  • Engage with customers through inbound and outbound calls, emails, and other communication channels, updating customer accounts as needed.
  • Champion company core values and support various company programs.

Requirements

  • Prior experience in customer service is preferred.
  • English proficiency of CEFR B2 / 85% or better is required.
  • A high school education is preferred.
  • This role requires the ability to work from our office, offering a dynamic work environment and free coffee.

About Us

  • At Bill Gosling Outsourcing, we strive to create a fun, diverse, and engaging workplace that promotes personal and professional growth.
  • We offer a range of shifts and full-time hours in our state-of-the-art call center.

Why Work with Us

  • Competitive monthly salary with potential for up to $250 USD in monthly bonus.
  • Performance bonus opportunities.
  • Birthday day off (paid).
  • Marriage Leave (3 days paid).
  • Bereavement Leave (3 days paid).
  • Free counseling sessions.
  • Point-to-point transportation.
  • Annual merit increase.
  • Dental Benefit.
  • SmartFit Partnership.
  • Employee Discount Hub (Discounts in restaurants, hotels, and flights).
  • Free parking for all employees.
  • An amazing work culture where you can learn and grow.
  • Opportunities for internal growth within the company.


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