Microsoft Modern Work Portfolio Lead

hace 2 semanas


San José, San José, Costa Rica Microsoft A tiempo completo

Modern Work Portfolio Management

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The Technical Program Manager plays a pivotal role in leading the Modern Work portfolio development, working closely with WW stakeholders across the company. This includes managing a team of engineers who have a deep understanding of Microsoft Modern Work Services and being accountable for setting the technical strategy, overseeing workforce planning, and ensuring all services are developed on time with quality.

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To excel in this role, you must be able to foster relationships with field teams globally and establish closed-loop feedback channels to guarantee that every delivery satisfies our customers' expectations and drives the right outcome. This position empowers the newly formed Customer Experience and Support organization to re-design and drive customer impact at scale.

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A key aspect of this role is interacting and guiding strategic service capabilities spanning all solution areas, which helps integrate the IP portfolio. We look for individuals with a growth mindset, capable of navigating complex stakeholders and communicating effectively with both business and technical counterparts.

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Responsibilities

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Key responsibilities include:

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  • Developing the technical strategy and overseeing the development cycle to ensure high-quality solutions.
  • Partnering with field teams to validate each service delivers on the customer promise and developing reporting and measurements.
  • Driving team culture and supporting processes that accelerate time to market from planning through development and test.
  • Ensuring all priorities and initiatives are aligned with key stakeholders across Microsoft and tracking development timelines and customer outcomes for all in-flight and net new investments.
  • Fostering an exceptional and inclusive work environment within the team members, promoting a growth mindset.
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Qualifications

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We require:

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  • 8+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience, technical knowledge of the Microsoft 365 suite / Modern Work.
  • Ability to partner across business teams and technology teams to help drive the Modern Work strategy and roadmaps.
  • Ability to perform research, evaluate market trends, and uncover current needs.
  • Experience in managing complex cross-group, cross-business, cross-disciplinary projects.
  • Organize and lead cross-functional product development through business requirements, design, implementation, and deployment.
  • Ability to deal with ambiguity, resolve conflicts, prioritize multiple strategic and tactical options, and drive issues to closure without compromise.
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Culture and Inclusion

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We strive to create a culture of inclusion where everyone can thrive at work and beyond, guided by our values of respect, integrity, and accountability.

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Remote Work Options

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This role offers flexibility, allowing you to work up to 100% from home.



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