Technical Program Manager Leader
hace 1 semana
Company Overview
">The Microsoft Customer Experience & Success (CE&S) organization is a global team responsible for designing and implementing Microsoft's end-to-end customer experience. With over 17,000 employees worldwide, CE&S aims to create a future where customers come to Microsoft not only for industry-leading products but also for a differentiated and connected customer experience.
">Job Description
">As the Technical Program Manager, you will lead the Modern Work portfolio development, collaborating with WW stakeholders across the company. You will manage a team of engineers who possess deep technical knowledge of Microsoft Modern Work Services and be accountable for setting the technical strategy, overseeing workforce planning, and ensuring all services are developed on time with quality.
">You will foster relationships with field teams around the globe and establish closed-loop feedback channels to ensure that every delivery delights our customers and drives the right outcome. This role enables the newly formed Customer Experience and Support organization to reimagine and drive customer impact at scale.
">In addition, this role involves interacting and providing guidance to strategic service capabilities spanning all solution areas, helping bring the IP portfolio together. We seek an individual with a growth mindset, proven ability to navigate complex stakeholders, and ability to speak to business and technical counterparts.
">Required Skills and Qualifications
">We are looking for a growth mindset individual with:
">- 8+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience, technical knowledge of the Microsoft 365 suite / Modern Work.
- Ability to partner across business teams and technology teams to help drive the Modern Work strategy and roadmaps.
- Ability to perform research, evaluate market trends, and uncover current needs.
- Experience in managing complex cross-group, cross-business, cross-disciplinary projects.
- Organize and lead cross-functional product development through business requirements, design, implementation, and deployment.
- Ability to deal with ambiguity, resolve conflicts, prioritize multiple strategic and tactical options, and drive issues to closure without compromise.
Benefits
">This role offers flexibility, allowing you to work up to 100% from home. As part of the Microsoft team, we empower every person and every organization on the planet to achieve more. Our values of respect, integrity, and accountability guide us in creating a culture of inclusion where everyone can thrive at work and beyond.
">Others
">Foster an exceptional and inclusive work environment within the team members, promoting a growth mindset. Collaborate with global v-team teams to meet business objectives, focusing on customer experience and driving outcomes that win in the market.
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