Customer Support Professional
hace 6 días
About the Role
As a Customer Support Specialist, you will be responsible for providing exceptional customer support to our clients, resolving technical difficulties and ensuring a positive experience. Your area of focus includes:
- Resolving client issues and questions while working closely with internal teams and external partners.
- Providing a professional image to customers through cheerful assistance and timely issue resolution.
- Acting as a key team member in our growing company, collaborating with colleagues across departments.
- Contributing to product improvement by sharing unique insights on client challenges and acting as a customer advocate.
- Serving as the primary contact for clients, many of whom are healthcare professionals or practice staff.
Your Responsibilities
You will assist customers by answering phone calls, working on cases, and providing timely, friendly, and informative solutions. You will also have the opportunity to learn about our company and the medical billing industry, becoming a subject matter expert and trusted resource for our clients.
Your Qualifications
To succeed in this role, you should possess:
- Fluent English verbal and written communication skills (CEFR B2+).
- A high school diploma.
- At least one year of experience in answering inbound phone calls and resolving technical software problems.
- Bonus points for knowledge of Salesforce and Confluence.
- A professional demeanor, empathy, and a sense of humor.
- Ability to be a critical resource for customers, providing timely and informed solutions.
- Comfort with technical topics, especially Salesforce and Microsoft Office products.
- A proven track record of researching and resolving complex issues.
- Openness to learning and growth.
About Tebra
Tebra is a digital backbone for practice well-being, combining the strengths of Kareo and PatientPop. Our mission is to unlock better healthcare by helping independent practices deliver modernized care to patients everywhere. With over 100,000 providers trusting us, we aim to elevate patient experiences and support practice growth.
Our Values
We embody five core values that guide our actions:
- Start with the Customer: We prioritize understanding our customers' needs and perspectives.
- Keep It Simple: We strive to simplify healthcare complexities for everyone.
- Stay Entrepreneurial: We challenge the status quo, solving problems creatively and taking action.
- Better Together: We foster diversity, humility, and collaboration, putting the team first.
- Celebrate Success: We recognize the importance of joy and celebration in our lives.
Perks & Benefits
We offer a wellness and childcare subsidy, university/education discount, and resources for mental and physical well-being, including Obe Fitness and LifeWorks Employee Assistance Program.
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