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About Experian
">Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to help individuals and organizations make informed decisions by providing them with accurate and reliable information.
Job Summary
We are seeking a highly motivated and detail-oriented Customer Support Professional to join our team. As a Customer Support Professional, you will be responsible for assisting customers with their credit-related memberships, services, and product offerings. This role involves advocating for solutions that provide reassurance and peace of mind to our customers regarding their credit information.
Main Responsibilities
- Assist customers with credit-related memberships, services, and product offerings
- Advocate for solutions that provide reassurance and peace of mind to customers regarding their credit information
- Effectively handle escalated customer issues in a professional and timely fashion
- Receive customer requests for assistance, identify support needed, and provide assistance or forward requests to appropriate functional areas for handling
- Ability to adapt to changes in products
- Ability to understand standard operational procedures for all new partners being onboarded
Requirements
- 6 months to 1 year of Inbound call handling experience (required)
- High School Diploma (required)
- Excellent English written and oral communications skills (required)
- Able to keep consistent performance on a highly occupied environment (80% Occupancy)
- Detail oriented
- Ability to handle multiple tasks and priorities
- Advanced organizational skills
- Analytical thinking
- Strong problem-solving skills
- Strong PC/internet skills
About Working at Experian
Experian is proud to be an Equal Opportunity and Affirmative Action employer. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. We strive to create a thriving, inclusive, and diverse team where people love their work and love working together.
