Product Growth Manager
hace 1 semana
Job Description
">The Senior Customer Adoption Specialist will play a critical role in driving customer success and adoption within a portion of our business unit contributing to 50% of our Annual Recurring Revenue (ARR). This position is responsible for helping customers through increased product adoption, identifying expansion opportunities, and cultivating customer advocacy.
">Key responsibilities include:
">Strategy and Planning
">- Develop and implement customer success strategies to drive adoption and expansion
">- Collaborate with cross-functional teams to identify and prioritize customer needs and opportunities
">Customer Engagement
">- Build and maintain strong relationships with customers to understand their needs and pain points
">- Provide exceptional customer service and support to ensure customer satisfaction and loyalty
">Adoption and Expansion
">- Work closely with customers to identify and implement new use cases and features
">- Develop and execute plans to expand customer adoption and usage
">Analytics and Reporting
">- Analyze customer data to identify trends and opportunities for growth
">- Develop and maintain reports to track customer adoption and expansion metrics
">Communication and Collaboration
">- Communicate effectively with customers, sales, marketing, and product development teams to ensure seamless execution of customer success initiatives
">- Collaborate with internal stakeholders to align customer success goals with overall business objectives
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