Training Program Development Specialist
hace 1 día
About Western Union
Western Union is a FinTech company that uses insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations.
We're a team of over 8,000 employees serving 200 countries and territories. Our mission is to provide innovative money transfer services that benefit our customers and the communities we serve.
Our Culture
At Western Union, we value purpose-driven people who are globally minded, trustworthy, and respectful. We believe when money moves, better things happen.
Your Role
As a Training Program Development Specialist, you will be responsible for developing, implementing, evaluating, and improving training programs for Western Union's Platform Operations functions. You will work closely with Leaders, Managers, Partners, Vendors, and other stakeholders across Western Union's corporate locations.
Key Responsibilities
- Develop and deliver new hire, cross, and continuing education trainings
- Support instructional designers in developing online trainings for the DRT operation
- Facilitate presentations and workshops for diverse groups
- Analyze training program effectiveness and identify areas for improvement
Requirements
To succeed in this role, you will need:
- Experience in delivering and developing training programs
- Excellent communication skills and the ability to confidently converse in English, both orally and in writing
- Strong presentation and interpersonal skills to engage, mentor, and coach diverse groups
- Advanced Microsoft Office knowledge
- Flexibility to adjust to different shifts occasionally
What We Offer
Western Union offers a competitive salary range of $80,000 - $110,000 per year, depending on experience. Additionally, you can expect:
- A great benefits package, including health insurance, retirement plan, and paid time off
- Opportunities for career growth and professional development
- A dynamic and inclusive work environment
Join Our Team
At Western Union, we're committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work. If you're passionate about training and development, and want to join a global organization that makes a real difference in people's lives, apply now
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