IT Support Specialist

hace 2 semanas


San José, San José, Costa Rica Joby Aero, Inc. A tiempo completo

At Joby Aero, Inc., we're pushing the boundaries of electric vertical takeoff and landing (eVTOL) technology. Our IT Service Desk Administrator will play a critical role in ensuring seamless support for our teams.

Key Responsibilities

  • Infrastructure Management: Ensure the smooth operation of Zoom and Microsoft Teams room AV systems, deploying and managing vendors as needed.
  • OS Management: Install and upgrade computer components and software to meet team requirements, overseeing multi-OS device management systems for security updates and software deployment.
  • Ticketing and Inventory Management: Manage service queues, route tickets to IT Site Administrators for higher tier support, and order inventory as necessary.
  • Software Installation and Diagnostics: Perform remote software installations and diagnose issues with computer software and peripherals.

Required Skills and Qualifications

  • A minimum of 1 year of IT service administration experience.
  • Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.
  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols.
  • Strong communication skills, including verbal and written English fluency.

Benefits

  • A flexible schedule that allows you to maintain work-life balance.
  • A mid-year bonus for outstanding performance.
  • The opportunity to work remotely with telecommuting options.
  • A meal allowance when you're at the office.
  • Paid English classes to enhance your language skills.
  • Tuition subsidies for online learning opportunities.
  • An internet subsidy to stay connected.
  • A gym subsidy to prioritize your well-being.
  • A transportation subsidy to ensure timely commutes.
  • Travel opportunities across the US to explore new places.
  • A comprehensive medical health plan to safeguard your health.

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