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IT Help Desk Engineer
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About Our Team
We're a dynamic team at ServiceNow, dedicated to making the world work for everyone. As a Technical Support Engineer, you'll be part of a global organization that trusts you to guide our customers through critical issues, ensuring timely and effective case resolutions.
Our support engineering team prioritizes customer satisfaction above all else. We're integral to the success of our customers, as well as the health of ServiceNow. In this role, you'll resolve technical cases created by customers seeking help with understanding or troubleshooting unexpected behaviors, or answering technical questions about the ServiceNow software and platform.
To excel in this role, you'll need to have a solid understanding of the ServiceNow platform and its core functionalities. You'll employ various diagnostic tools to isolate the potential cause of an issue, manage challenging cases assigned to you, and coordinate assistance from additional teams when necessary.
As a Technical Support Engineer, you'll play a vital role in providing input across business units regarding process and product improvements, leveraging your unique perspective gained from working on technical issues for customers.
Job Requirements
- Customer-facing technical support experience.
- Strong communication skills to articulate technical details clearly.
- Ability to troubleshoot difficult technical issues with ease and complexity.
- Excellent written and verbal communication skills to articulate solutions to complex technical problems.
- Strong personal commitment to quality and customer service.
What We Offer
- A dynamic work environment.
- Ongoing training and development opportunities.
- A chance to work with a talented team.
