IT Service Desk Agent

Job Summary:The Service Desk QA will be responsible for objectively monitoring, scoring, and coaching agents in compliance with Service Desk Quality standards and expectations.This position is responsible for accurately recording data, analyzing data, and identifying trends, training gaps, call drivers, and effectively communicating those findings to the...

Perfil principal:- Medir el rendimiento de los agentes según los objetivos definidos.- Monitorear y auditar las llamadas, registro de tickets y otros canales de comunicación identificados.- Documentar la información recopilada del proceso de monitoreo.- Asegúrese de que el líder del proyecto proporcione comentarios oportunos al agente de la mesa de...

**Job Purpose**Coordinates diagnoses and troubleshoots incoming employee calls, incidents and service requests via service now.Provides support services to Align employees located in LATAM, US and EMEA, with technical problems and information technology issues involving but not limited to desktop, laptop or network services from local personnel or from...

Serve as the Team Lead to a team of Service Desk Level 0/1 associates including daily performance adherence, special project liaison, managing ITSM ticket tool, Knowledge Management, metric production and analysis, new hire and advanced staff training, annual performance management via CMP, and other duties as assigned.Provide leadership for the daily...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

**Knowledge/Education**:- Associates Degree in Computer Science or other technical field is requiredAdvanced English**Job Experience**:- 2-3 years IT support experience required**Skills/Competencies**:- Provide after-hours support when required critical to the business operations- Ability to work effectively in a fast-paced team environment as well as...

Join Our TeamAt ServiceNow, we believe that our people are our greatest asset. We strive to create a work environment that is inclusive, collaborative, and supportive. Our goal is to empower our employees to achieve their full potential and contribute to the success of our organization.Job DetailsWe are seeking a Service Desk Analyst to join our Customer...

Job Summary:The Service Desk Trainer/QA will be responsible for the 2 main areas of the Center of Excellence, quality Assurance and the Training Process.This person will be responsible for the evaluation, creation, and preparation of all training needs such as New Hire Training, Refresh sessions to improve employees' performance, employee feedback,...

**JLL supports the Whole You, personally and professionally.**We are currently seeking a Sr. Helpdesk Agent to join our JLL team supporting our client, Amazon's Global Real Estate & Facilities.Helpdesk Agents provide customer service and assist with facilities ticket management activities, overseeing compliance with assigned service level standards.**What...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The Role Have...

**Perfil del Empleado:**Tenemos una oportunidad para un Técnico de Calidad que se encargue de medir el rendimiento de los agentes según los objetivos definidos.Entre sus responsabilidades estarán:Monitorear y auditar las llamadas, registro de tickets y otros canales de comunicación identificados.Documentar la información recopilada del proceso de...

An Importan company is looking for an IT Support with advanced English.Provide Help Desk Support onsite for all client employees and contractors.The associate will greet all incoming users, coordinates, diagnoses, and troubleshoots incoming issues, provides support services to users with technical problems and information technology issues involving desktop,...

The Helpdesk Manager ensures the adherence of professionalism and expansion of all activities done at the Service/Help desk levels, in addition to development of the Helpdesk Team Leads.They will ensure that the help desk team delivers flawless customer service in managing incident restoration and service level agreements, and ensure that client inquiries...

Job OverviewThis is a technical support role that requires the ability to lead, assign tasks, and provide expert solutions to user problems in support of WIN and IOS environments. The successful candidate will work closely with the IT Service Desk and Engineering/Desktop support team members.The role involves identifying reoccurring incidents or situations...

At Swarovski, where innovation meets inspiration, our people desire to explore, experience, and create.Our Global Business Services (GBS), in San Jose, Costa Rica is an attractive workplace, which delivers high quality multi-functional services, provides functional expertise, and ensures a continuous improvement of our process portfolio, together with the...

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day.So why work at Kyndryl?We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleHave you...

Key ResponsibilitiesThe Service Desk SME will handle escalated customer issues, provide coaching and development opportunities, establish best practices, and influence technical procedures. They will also acquire and maintain knowledge of relevant products, current support policies, and methods of delivery.Additionally, this role involves creating internal...

Job SummaryWe are seeking a skilled Technical Analysis Senior Associate to join our team. This role involves managing different types of inquiries generated via inbound activities such as chat, email, and call. The successful candidate will be responsible for attending the help desk line, responding to users' requests, and troubleshooting customer issues...

As a Customer Service Agent, you will: Interact with customers/ customer information on a daily basis, promptly responding to all inquiries in a courteous and efficient manner. Provides information to customers about product features. Helps customers when they are faced with problems or need information and/or ensure customer information is updated...